Every person who
sends money
with
Rewire can be AIG
insured

Start now
Here’s another
great reason
to
send money home

As every Rewire customer can
have accident
insurance at no
extra cost.

You could claim up to €20,000 in
cases of
accidental death,
dismemberment, or paralysis.

Note that the maximum amount you can claim depends on your plan.

Insurance Plans

The more money you send, the better your plan gets
B
Basic Plan
Send €200 (or more) per
month and get coverage for:
Accidental death,
dismemberment, or
paralysis
Up to €5,000
Temporary total
disability (caused by an accident)
N/A
In case of death due to an accident:
Funeral costs
N/A
or
Repatriation
N/A
S
Silver Plan
Send €650 (or more) per
month and get coverage for:
Accidental death,
dismemberment, or
paralysis
Up to €10,000
Temporary total
disability (caused by an accident)
One-time payment of €400
In case of death due to an accident:
Funeral costs
Up to €10,000
or
Repatriation
service provided by AIG
G
Gold Plan
Send €1,500 (or more) per
month and get coverage for:
Accidental death,
dismemberment, or
paralysis
Up to €20,000
Temporary total
disability (caused by an accident)
One-time payment of €750
In case of death due to an accident:
Funeral costs
Up to €10,000
or
Repatriation
service provided by AIG
Terms & Conditions apply, click here for more information.

Activate your
insurance
in two
simple steps

1

Send money home

Send home €200 or more per
month with Rewire

2

Your coverage is on

That’s it! You will be AIG insured
for
the next month

For example: send money in
February,
be AIG covered in March.

Want to keep your
insurance active?

Send home €200 to qualify for the
basic plan,
€650 to qualify for the silver plan,
or €1,500 to qualify for the gold plan each month.

FAQ

General

What is the AIG insurance?

The AIG insurance provides cover for Rewire customers that send €200 (or more) per month with their Rewire account. The insurance covers death, dismemberment, or paralysis resulting from an accident, occurring during the month/s you are covered. You can also get financial support if you temporarily cannot work due to an accident.

How much does this insurance cost?

There are no extra costs for you! As long as you continue sending €200 (or more) per month with your account - Rewire pays the AIG insurance for you!

Who is entitled to get AIG insurance?

This insurance is automatically given for 1 month to Rewire customers who live in one of the countries listed below, that have made international money transfers of €200 (or more) with their account in the previous month.

To be covered each month, you have to send €200 (or more) with your account every month.

In which countries of residence is the AIG insurance available?

The AIG insurance is only available to Rewire customers living in one of the following countries of residence: Belgium, Germany, Estonia, Spain, Finland, France, Greece, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, Netherlands, Poland, Portugal, Slovenia, Slovakia.

When does the insurance cover start and end?

Eligibility is valid for one single month (starting from the 1st day of the month to the last day of that month) and must be reactivated every month to reassess the eligibility.

For example, if you sent €200 (or more) with your account during February - you will be covered from March 1’st until March 31.

What does the AIG insurance cover?

The AIG insurance provides compensation in the event of death, dismemberment, and/or paralysis caused by an accident. In Silver and Gold plans, you can also get financial support if you temporarily cannot work due to an accident.

Basic cover - compensation of up to €5,000 in the event of accidental death, dismemberment, and/or paralysis caused by an accident

  • A person had an accident during the period when he is covered and unfortunately dies within two years as a direct and sole consequence of that accident: Then a lump sum compensation of a maximum of €5,000/€10,000 for the Silver plan / €20,000 for the Gold plan, shall be paid to his Rewire account. His legal beneficiary will inherit all assets from this account and will therefore inherit this compensation.
  • A person suffering from dismemberment and/or paralysis which is the result of an accident during the period when he is covered, a lump sum compensation of a maximum of €5,000/€10,000 for the Silver plan / €20,000 for the Gold plan, shall be paid to his Rewire account.
    Depending on the type of his disability, he will be paid a percentage (from 25% to 100%) of €5,000/€10,000 for Silver and €20,000 for Gold plans.

Silver and Gold cover

  • A person temporarily unable to work due to an accident during the period when he is covered, a lump sum compensation of a maximum of €400 for the Silver plan/750 for the Gold shall be paid to his Rewire account.

To find out more, all the conditions, exclusions, and details are mentioned in the Terms & Conditions accessible here >

What doesn’t the AIG insurance cover?

There are certain situations that the AIG insurance doesn’t cover, which results in your claim being rejected. Rejected claims mean that you won’t get any financial aid for your claim.

The following are examples of an-covered cases

* This list is not exhaustive

  • Intentionally self-inflicted injury, suicide, or suicide attempt.
  • Training for or participation in professional sports of any kind.
  • Accidents occur during the preparation of or participation in crimes or criminal offenses.
  • You are in service or on duty with or undergoing training with any military or police force, militia, or paramilitary organization.
  • Flights, except as a paying passenger of a public means of conveyance that is operated by a commercial airline registered to transport passengers according to published, fixed schedules.
  • The accident occurred because you were under the influence of alcoholic beverages or drug use.

To find out more, all the conditions, exclusions, and details are mentioned in the Terms & Conditions accessible here >

Who is behind this insurance?

This insurance is issued by AIG Europe S.A., an insurance company incorporated under the laws of Luxembourg with R.C.S. Luxembourg number B218806. AIG Europe S.A. has its head office at 35D Avenue J.F. Kennedy (L-1855), Luxembourg. The Dutch branch of AIG Europe S.A., also trading under its tradename AIG Europe, Netherlands. As the insurer, AIG Europe S.A. will assess your claim.

This insurance is managed by Qover SA/NV, an untied insurance agent. The legal and operational offices of QOVER SA/NV are located at Handelstraat 31, 1000 Brussels, Belgium. Qover will help you during the lifetime of this policy, to answer any questions you may have about this insurance. If you have specific needs that make communication difficult, please inform Qover who will be happy to help you.

By E-mail: [email protected]

Or by phone:

Country Number
Belgium +32 2 588 25 50
France +33 9 71 07 28 38
The Netherlands +31 20 206 1925
Germany +49 800 0004224
Spain +34 900 838 023
Italy +39 800 694 371
Ireland +353 1800 852 338
Finland +358 800 552087
Estonia +372 8002 013
Greece +30 800 848 1566
Latvia +371 80 205 190
Lithuania +370 800 00 485
Luxembourg +32 2 588 25 50
Malta +44 800 088 57 86
Poland +48 800 088 004
Portugal +351 882 880 091
Slovakia +421 800 601 520
Slovenia +386 80 488 883

Personal Information

How do I know how much I have sent this month?

Go to your Rewire app and click on “Your insurance” in the menu. There you can find all the information needed.

Where can I get the full details of the coverage?

Here, you have access to the policy documentation with Terms and Conditions which include all the conditions, exclusions, details, and a summary of the coverage. The documents are also available in Spanish, French, and German.

What happens if I don’t send the €200 (or more) during a calendar month?

If you have not sent €200 during a calendar month with your account, you will not be covered by the AIG insurance the following month.

To reactivate your AIG insurance and be covered the next month, you’ll simply need to send €200 (or more) during a calendar month.

To be covered each month, you have to send €200 (or more) with Rewire every month.

How can I get the Silver or Gold plan?

You need to send at least €650 in the previous month to get covered under the Silver plan. For the Gold plan, the minimum is €1,500

Where am I covered with AIG insurance?

The month after sending €200 (or more) with your account, you are covered 24 hours a day and anywhere in the world!

Note: this insurance will not cover any loss, injury, damage, or legal liability arising directly or indirectly from planned or actual travel in, to, or through Cuba, Iran, Syria, North Korea, or the Crimea region.

To find out more, all the conditions, exclusions, and details are mentioned in the Terms & Conditions accessible here

Submitting a claim

How can I claim the insurance payment?

If you wish to make a claim, you need to report your claim on the following claim form.

Note that your damage must be reported as soon as reasonably possible as a late notification may affect the handling of your claim.

What information do I need to make a claim?

You need to share your personal information and contact details. You have to describe and explain the accident situation. You also have to upload the medical report following the accident.

What will happen when I make a claim?

Your claim will be assessed against the policy to ensure that it is valid, your supporting documentation will be reviewed and your potential benefit amount calculated. If Qover and/or AIG need any further information they will contact you to request this.

Once your claim has been validated, AIG will calculate the benefit you should receive and pay this directly into your account.

If you need to find out more about the status of your claim, please contact Qover directly

You can also reply to the confirmation email they sent when you submitted your claim.

Who are my beneficiaries in case I submit a claim?

If a person dies within 2 years due to an accident during the period he was covered - his legal heirs will inherit all assets from his account and will therefore inherit this compensation.

To find out more, all the conditions, exclusions, and details are mentioned in the Terms & Conditions accessible here

Who can I contact if I have a question regarding this insurance?

Qover is the intermediary who will be there to help you throughout the lifetime of your insurance policy and answer any questions you might have about this insurance.

You can send them an email at [email protected]

Or call them at this number: here

What should I do if I’m not satisfied with the AIG insurance?

If you are not satisfied with our services, you can file a complaint by contacting AIG Europe S.A., Netherlands Branch

In writing: AIG Europe S.A., Netherlands Branch, General Manager
PO Box 8606
3009 AP Rotterdam
E-mail: [email protected]
Phone: +31 10 453 54 55

AIG Europe S.A., Netherlands Branch will acknowledge the complaint within 1 week of receiving the complaint, keep the complainant informed of progress and provide our final response within 2 weeks of receiving the complaint unless specific circumstances prevents us from doing so, in which case we will keep you informed of this.

Klachteninstituut Financiële Dienstverlening
AIG Europe S.A., Netherlands Branch is associated with the Financial Services Complaints Tribunal (“KiFiD”). KiFiD is the competent complaints institute if the policyholder as a consumer has concluded an insurance agreement with the insurer, if a natural person derives a right of action from the insurance agreement with the insurer, or if a natural person has a privacy complaint against the insurer. KiFiD is also open to legal entities whose objective focuses on the private interests of one or more natural persons who are individual shareholder(s) or director(s) or a member of this entity, in such way that this can be considered an expansion of the natural person or persons.
If you do not agree with the settlement of a complaint by the insurer, it can apply to the KiFiD within three months after the date of the final position taken by the insurer. You can also apply to the KiFiD in case insurer did not handle the complaint within 6 weeks of acknowledgement or 8 weeks after filing the complaint.

KiFiD

In writing: P.O. Box 93257
2509 AG The Hague
E-mail: [email protected]
Telephone: +31 70 333 89 99
www.kifid.nl

If you do not wish to make use of these options for handling complaints, or consider the handling or the outcome thereof to be unsatisfactory, you may submit the dispute to the competent court. Following this complaint procedure or making use of the one of the above options does not affect your right to take legal action.

As AIG Europe S.A. is a Luxembourg based insurance company, in addition to the complaints procedure set out above, complainants who are natural persons acting outside of their professional activity may also have access to Luxembourg mediator bodies for any complaints they may have regarding this Policy, for instance if they are not satisfied with the response from AIG Europe S.A., Netherlands Branch or in the absence of a response after 90 days. Complainants may raise complaints to AIG Europe S.A. head quarter:

In writing: AIG Europe SA “Service Reclamations Niveau Direction”
35D Avenue JF Kennedy
L- 1855 Luxembourg - Grand Duché de Luxembourg
E-mail: [email protected]

Contact details of the Luxembourg mediator bodies and the Luxembourg Commissariat Aux Assurances (to lodge a request for an out of court resolution) are available on AIG Europe S.A.’s website: http://www.aig.lu/. All requests to the Luxembourg Commissariat Aux Assurances or to one of the Luxembourg mediator bodies must be filed in Luxembourgish, German, French or English.