Every person who
sends money
with
Rewire can be AIG
insured

Eligibility is valid for one single month (starting from the 1st day of the month to the last day of that month) and must be reactivated every month to reassess the eligibility.

For example, if you sent €200 (or more) with your account during February - you will be covered from March 1’st until March 31.

The AIG insurance provides compensation in the event of death, dismemberment, and/or paralysis caused by an accident. In Silver and Gold plans, you can also get financial support if you temporarily cannot work due to an accident.

Basic cover - compensation of up to €5,000 in the event of accidental death, dismemberment, and/or paralysis caused by an accident

• A person had an accident during the period when he is covered and unfortunately dies within two years as a direct and sole consequence of that accident: Then a lump sum compensation of a maximum of €5,000/€10,000 for the Silver plan / €20,000 for the Gold plan, shall be paid to his Rewire account. His legal beneficiary will inherit all assets from this account and will therefore inherit this compensation.
• A person suffering from dismemberment and/or paralysis which is the result of an accident during the period when he is covered, a lump sum compensation of a maximum of €5,000/€10,000 for the Silver plan / €20,000 for the Gold plan, shall be paid to his Rewire account.
  Depending on the type of his disability, he will be paid a percentage (from 25% to 100%) of €5,000/€10,000 for Silver and €20,000 for Gold plans.

Silver and Gold cover

• A person temporarily unable to work due to an accident during the period when he is covered, a lump sum compensation of a maximum of €400 for the Silver plan/750 for the Gold shall be paid to his Rewire account.

To find out more, all the conditions, exclusions, and details are mentioned in the Terms & Conditions accessible here >

There are certain situations that the AIG insurance doesn’t cover, which results in your claim being rejected. Rejected claims mean that you won’t get any financial aid for your claim.

The following are examples of an-covered cases

* This list is not exhaustive

• Intentionally self-inflicted injury, suicide, or suicide attempt.
• Training for or participation in professional sports of any kind.
• Accidents occur during the preparation of or participation in crimes or criminal offenses.
• You are in service or on duty with or undergoing training with any military or police force, militia, or paramilitary organization.
• Flights, except as a paying passenger of a public means of conveyance that is operated by a commercial airline registered to transport passengers according to published, fixed schedules.
• The accident occurred because you were under the influence of alcoholic beverages or drug use.

To find out more, all the conditions, exclusions, and details are mentioned in the Terms & Conditions accessible here >

Go to your Rewire app and click on “Your insurance” in the menu. There you can find all the information needed.

Here, you have access to the policy documentation with Terms and Conditions which include all the conditions, exclusions, details, and a summary of the coverage. The documents are also available in Spanish, French, and German.

If you have not sent €200 during a calendar month with your account, you will not be covered by the AIG insurance the following month.

To reactivate your AIG insurance and be covered the next month, you’ll simply need to send €200 (or more) during a calendar month.

To be covered each month, you have to send €200 (or more) with Rewire every month.

You need to send at least €650 in the previous month to get covered under the Silver plan. For the Gold plan, the minimum is €1,500

The month after sending €200 (or more) with your account, you are covered 24 hours a day and anywhere in the world!

Note: this insurance will not cover any loss, injury, damage, or legal liability arising directly or indirectly from planned or actual travel in, to, or through Cuba, Iran, Syria, North Korea, or the Crimea region.

To find out more, all the conditions, exclusions, and details are mentioned in the Terms & Conditions accessible here

If you wish to make a claim, you need to report your claim on the following claim form.

Note that your damage must be reported as soon as reasonably possible as a late notification may affect the handling of your claim.

You need to share your personal information and contact details. You have to describe and explain the accident situation. You also have to upload the medical report following the accident.

Your claim will be assessed against the policy to ensure that it is valid, your supporting documentation will be reviewed and your potential benefit amount calculated. If Qover and/or AIG need any further information they will contact you to request this.

Once your claim has been validated, AIG will calculate the benefit you should receive and pay this directly into your account.

If you need to find out more about the status of your claim, please contact Qover directly

• By E-mail: [email protected]
• Or by phone: here

You can also reply to the confirmation email they sent when you submitted your claim.

If a person dies within 2 years due to an accident during the period he was covered - his legal heirs will inherit all assets from his account and will therefore inherit this compensation.

To find out more, all the conditions, exclusions, and details are mentioned in the Terms & Conditions accessible here

Qover is the intermediary who will be there to help you throughout the lifetime of your insurance policy and answer any questions you might have about this insurance.

You can send them an email at [email protected]

Or call them at this number: here

If you are not satisfied with our services, you can file a complaint by contacting AIG Europe S.A., Netherlands Branch

In writing: AIG Europe S.A., Netherlands Branch, General Manager
PO Box 8606
3009 AP Rotterdam
E-mail: [email protected]
Phone: +31 10 453 54 55

AIG Europe S.A., Netherlands Branch will acknowledge the complaint within 1 week of receiving the complaint, keep the complainant informed of progress and provide our final response within 2 weeks of receiving the complaint unless specific circumstances prevents us from doing so, in which case we will keep you informed of this.

Klachteninstituut Financiële Dienstverlening
AIG Europe S.A., Netherlands Branch is associated with the Financial Services Complaints Tribunal (“KiFiD”). KiFiD is the competent complaints institute if the policyholder as a consumer has concluded an insurance agreement with the insurer, if a natural person derives a right of action from the insurance agreement with the insurer, or if a natural person has a privacy complaint against the insurer. KiFiD is also open to legal entities whose objective focuses on the private interests of one or more natural persons who are individual shareholder(s) or director(s) or a member of this entity, in such way that this can be considered an expansion of the natural person or persons.
If you do not agree with the settlement of a complaint by the insurer, it can apply to the KiFiD within three months after the date of the final position taken by the insurer. You can also apply to the KiFiD in case insurer did not handle the complaint within 6 weeks of acknowledgement or 8 weeks after filing the complaint.

KiFiD

In writing: P.O. Box 93257
2509 AG The Hague
E-mail: [email protected]
Telephone: +31 70 333 89 99
www.kifid.nl

If you do not wish to make use of these options for handling complaints, or consider the handling or the outcome thereof to be unsatisfactory, you may submit the dispute to the competent court. Following this complaint procedure or making use of the one of the above options does not affect your right to take legal action.

As AIG Europe S.A. is a Luxembourg based insurance company, in addition to the complaints procedure set out above, complainants who are natural persons acting outside of their professional activity may also have access to Luxembourg mediator bodies for any complaints they may have regarding this Policy, for instance if they are not satisfied with the response from AIG Europe S.A., Netherlands Branch or in the absence of a response after 90 days. Complainants may raise complaints to AIG Europe S.A. head quarter:

In writing: AIG Europe SA “Service Reclamations Niveau Direction”
35D Avenue JF Kennedy
L- 1855 Luxembourg - Grand Duché de Luxembourg
E-mail: [email protected]

Contact details of the Luxembourg mediator bodies and the Luxembourg Commissariat Aux Assurances (to lodge a request for an out of court resolution) are available on AIG Europe S.A.’s website: http://www.aig.lu/. All requests to the Luxembourg Commissariat Aux Assurances or to one of the Luxembourg mediator bodies must be filed in Luxembourgish, German, French or English.