As every Rewire customer can
have accident
insurance at no
extra cost.
You could claim up to €20,000 in
cases of
accidental death,
dismemberment, or paralysis.
March 31, 2023, will be the last day that all eligible Rewire customers who send at least €200 are covered by AIG insurance plans and can benefit from it.
You can submit your claim. Please prepare your personal details and the documents related to the accident.
submit a claimSend home €200 or more per
month with Rewire
That’s it! You will be AIG insured
for
the next month
For example: send money in
February,
be AIG covered in March.
Send home €200 to qualify for the
basic plan,
€650 to qualify for the silver plan,
or €1,500 to qualify for the gold plan each month.
The AIG insurance provides cover for Rewire customers that send €200 (or more) per month with their Rewire account. The insurance covers death, dismemberment, or paralysis resulting from an accident, occurring during the month/s you are covered. You can also get financial support if you temporarily cannot work due to an accident.
There are no extra costs for you! As long as you continue sending €200 (or more) per month with your account - Rewire pays the AIG insurance for you!
This insurance is automatically given for 1 month to Rewire customers who live in one of the countries listed below, that have made international money transfers of €200 (or more) with their account in the previous month.
To be covered each month, you have to send €200 (or more) with your account every month.
The AIG insurance is only available to Rewire customers living in one of the following countries of residence: Belgium, Germany, Estonia, Spain, Finland, France, Greece, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, Netherlands, Poland, Portugal, Slovenia, Slovakia.
Eligibility is valid for one single month (starting from the 1st day of the month to the last day of that month) and must be reactivated every month to reassess the eligibility.
For example, if you sent €200 (or more) with your account during February - you will be covered from March 1’st until March 31.
The AIG insurance provides compensation in the event of death, dismemberment, and/or paralysis caused by an accident. In Silver and Gold plans, you can also get financial support if you temporarily cannot work due to an accident.
Basic cover - compensation of up to €5,000 in the event of accidental death, dismemberment, and/or paralysis caused by an accident
Silver and Gold cover
To find out more, all the conditions, exclusions, and details are mentioned in the Terms & Conditions accessible here >
There are certain situations that the AIG insurance doesn’t cover, which results in your claim being rejected. Rejected claims mean that you won’t get any financial aid for your claim.
* This list is not exhaustive
To find out more, all the conditions, exclusions, and details are mentioned in the Terms & Conditions accessible here >
This insurance is issued by AIG Europe S.A., an insurance company incorporated under the laws of Luxembourg with R.C.S. Luxembourg number B218806. AIG Europe S.A. has its head office at 35D Avenue J.F. Kennedy (L-1855), Luxembourg. The Dutch branch of AIG Europe S.A., also trading under its tradename AIG Europe, Netherlands. As the insurer, AIG Europe S.A. will assess your claim.
This insurance is managed by Qover SA/NV, an untied insurance agent. The legal and operational offices of QOVER SA/NV are located at Handelstraat 31, 1000 Brussels, Belgium. Qover will help you during the lifetime of this policy, to answer any questions you may have about this insurance. If you have specific needs that make communication difficult, please inform Qover who will be happy to help you.
By E-mail: [email protected]
Or by phone:
Country | Number |
---|---|
Belgium | +32 2 588 25 50 |
France | +33 9 71 07 28 38 |
The Netherlands | +31 20 206 1925 |
Germany | +49 800 0004224 |
Spain | +34 900 838 023 |
Italy | +39 800 694 371 |
Ireland | +353 1800 852 338 |
Finland | +358 800 552087 |
Estonia | +372 8002 013 |
Greece | +30 800 848 1566 |
Latvia | +371 80 205 190 |
Lithuania | +370 800 00 485 |
Luxembourg | +32 2 588 25 50 |
Malta | +44 800 088 57 86 |
Poland | +48 800 088 004 |
Portugal | +351 882 880 091 |
Slovakia | +421 800 601 520 |
Slovenia | +386 80 488 883 |
Go to your Rewire app and click on “Your insurance” in the menu. There you can find all the information needed.
Here, you have access to the policy documentation with Terms and Conditions which include all the conditions, exclusions, details, and a summary of the coverage. The documents are also available in Spanish, French, and German.
If you have not sent €200 during a calendar month with your account, you will not be covered by the AIG insurance the following month.
To reactivate your AIG insurance and be covered the next month, you’ll simply need to send €200 (or more) during a calendar month.
To be covered each month, you have to send €200 (or more) with Rewire every month.
You need to send at least €650 in the previous month to get covered under the Silver plan. For the Gold plan, the minimum is €1,500
The month after sending €200 (or more) with your account, you are covered 24 hours a day and anywhere in the world!
Note: this insurance will not cover any loss, injury, damage, or legal liability arising directly or indirectly from planned or actual travel in, to, or through Cuba, Iran, Syria, North Korea, or the Crimea region.
To find out more, all the conditions, exclusions, and details are mentioned in the Terms & Conditions accessible here
If you wish to make a claim, you need to report your claim on the following claim form.
Note that your damage must be reported as soon as reasonably possible as a late notification may affect the handling of your claim.
You need to share your personal information and contact details. You have to describe and explain the accident situation. You also have to upload the medical report following the accident.
Your claim will be assessed against the policy to ensure that it is valid, your supporting documentation will be reviewed and your potential benefit amount calculated. If Qover and/or AIG need any further information they will contact you to request this.
Once your claim has been validated, AIG will calculate the benefit you should receive and pay this directly into your account.
If you need to find out more about the status of your claim, please contact Qover directly
You can also reply to the confirmation email they sent when you submitted your claim.
If a person dies within 2 years due to an accident during the period he was covered - his legal heirs will inherit all assets from his account and will therefore inherit this compensation.
To find out more, all the conditions, exclusions, and details are mentioned in the Terms & Conditions accessible here
Qover is the intermediary who will be there to help you throughout the lifetime of your insurance policy and answer any questions you might have about this insurance.
You can send them an email at [email protected]
Or call them at this number: here
If you are not satisfied with our services, you can file a complaint by contacting AIG Europe S.A., Netherlands Branch
In writing: AIG Europe S.A., Netherlands Branch, General Manager
PO Box 8606
3009 AP Rotterdam
E-mail: [email protected]
Phone: +31 10 453 54 55
AIG Europe S.A., Netherlands Branch will acknowledge the complaint within 1 week of receiving the complaint, keep the complainant informed of progress and provide our final response within 2 weeks of receiving the complaint unless specific circumstances prevents us from doing so, in which case we will keep you informed of this.
Klachteninstituut Financiële Dienstverlening
AIG Europe S.A., Netherlands Branch is associated with the Financial Services Complaints Tribunal (“KiFiD”). KiFiD is the competent complaints institute if the policyholder as a consumer has concluded an insurance agreement with the insurer, if a natural person derives a right of action from the insurance agreement with the insurer, or if a natural person has a privacy complaint against the insurer. KiFiD is also open to legal entities whose objective focuses on the private interests of one or more natural persons who are individual shareholder(s) or director(s) or a member of this entity, in such way that this can be considered an expansion of the natural person or persons.
If you do not agree with the settlement of a complaint by the insurer, it can apply to the KiFiD within three months after the date of the final position taken by the insurer. You can also apply to the KiFiD in case insurer did not handle the complaint within 6 weeks of acknowledgement or 8 weeks after filing the complaint.
KiFiD
In writing: P.O. Box 93257
2509 AG The Hague
E-mail: [email protected]
Telephone: +31 70 333 89 99
www.kifid.nl
If you do not wish to make use of these options for handling complaints, or consider the handling or the outcome thereof to be unsatisfactory, you may submit the dispute to the competent court. Following this complaint procedure or making use of the one of the above options does not affect your right to take legal action.
As AIG Europe S.A. is a Luxembourg based insurance company, in addition to the complaints procedure set out above, complainants who are natural persons acting outside of their professional activity may also have access to Luxembourg mediator bodies for any complaints they may have regarding this Policy, for instance if they are not satisfied with the response from AIG Europe S.A., Netherlands Branch or in the absence of a response after 90 days. Complainants may raise complaints to AIG Europe S.A. head quarter:
In writing: AIG Europe SA “Service Reclamations Niveau Direction”
35D Avenue JF Kennedy
L- 1855 Luxembourg - Grand Duché de Luxembourg
E-mail: [email protected]
Contact details of the Luxembourg mediator bodies and the Luxembourg Commissariat Aux Assurances (to lodge a request for an out of court resolution) are available on AIG Europe S.A.’s website: http://www.aig.lu/. All requests to the Luxembourg Commissariat Aux Assurances or to one of the Luxembourg mediator bodies must be filed in Luxembourgish, German, French or English.