How Can We Help You?

Choose a category to find the help you need.
Getting Started
Getting Started
Sending Money
Sending Money
Receiving the money
Receiving the money
SSS Insurance Payments
SSS Insurance Payments
Online Banking
Online Banking
Rewire Mastercard
Rewire Mastercard
Referral & Rewards
Referral & Rewards
General
General
How do I sign up to Rewire?

You can sign up with a few simple steps by entering your full name, phone number, and email.

Choose a secure password and verify your phone number with an SMS code & you’re all set!

In order to sign up click here or download the app for IOS/Android here.

For a video guide click here

How to get a free online bank account?

Opening an account with Rewire will give you a free online bank account and also allow you to make free online and offline transactions with a Rewire MasterCard.

On the My Account tab, click on Complete Your Account.

Next, you have to upload your ID for verification purposes. It can be a Passport, Driver's License or Identity Card.

1. Upload the document or take a photo of it.

2. Take a selfie

3. Fill in your address and personal information.

And you're done! Your account will be ready in up to 1 business day.

For a guide click here.

What documents do I need to open a Rewire account?

In order to set up your Rewire account for the first time, you'll have to
          upload one of the following document: 

  • Passport (International)
  • Citizenship or Residence Card (UK issued) 
  • ID (UK Used)
  • License

For a video guide click here.

Who can support me once I have any questions?

If you require further assistance with opening your account, you can contact our support team.

Email: [email protected]
Phone: +44-7723-578-709
Whatsapp/Viber: +49-1609-941-4871

You can reach us via phone, email, WhatsApp, Viber, or Messenger chat.

Check the contact details and the opening hours at the bottom of the page.

How do I download the Rewire app?

Click here to sign up. You can download the Rewire app via Apple Store or Google Play Store

Google play logo App Store logo

How do I upload my documents and selfie?

In order to complete Rewire's registration, you need to upload your Identification documents, then take a selfie and then entering your address. You will need to do this process only once either at the time of sending money the first time, opening your IBAN account, or ordering your MasterCard.

You'll have to upload one of the following documents:

  • Passport (International)
  • Citizenship or Residence Card (UK issued) 
  • ID (UK Used)
  • License

Then take a selfie and make sure your face is inside the white circle, then confirm the readability of the image. Lastly enter your address, starting with the street name and the system will automatically find your street then you can continue to complete it and add your date of birth.

For a video guide click here.

How can I place an order?

To place an order you need to select the SEND MONEY  tab, enter the amount, add beneficiary details (Bank details), and confirm whether all details mentioned & amount are correct.

You can deposit money on various options:

  • Instant Bank transfer
  • Instant Credit/Debit Card transfer
  • Bank transfer

Once you have the appropriate balance, your order will be processed the same day

For a full guide click here

How long does it take to deposit money to the Rewire Account

The time taken to deposit money to your Rewire account depends on the mode of transfer as below:

  • Credit/debit card - Immediately
  • Instant bank transfer - Immediately
  • Transferring from your Bank account to Rewire's account - 2-3 business days

For a full guide on depositing money to your account click here. 

How long does it take for the money to arrive?

The time to transfer money to your Rewire account depends on the mode of transfer as below:

  • Transfer to a bank account - between 10 minutes up to 2 business days
  • Transfer to a Cash Pick up - Immediately
  • Transfer to Palawan Cash Pick-Up - Up to 1 business day
  • Transfer to Gcash & Coins.ph -  up to 1 business day
  • Transfer to Paga Mobile Wallet - immediately

*Due to unforeseen circumstances, your transfer could be delayed by a few business days. These circumstances include transfers made on weekends, regulations of the country, public holidays, any change in ID requirements, compliance, time-zone differences, or any other government requirements.

How come you have low fees for money transfers?

Rewire was founded for immigrants.

During this time we created strong commitments with our partners worldwide enabling us to give you quick service with low fees.

Why should I send money with Rewire?

We have a strong professional support team that works for you 7 days a week in your language, you can call us, write us via email, Viber, WhatsApp, ‘SMS’ etc.
We are providing the best international rates with lower fees and faster transfers.

What are Rewire's fees?

Depending on the country you're sending to Rewire has a flat fee of 1% based on your amount of transfer.
This fee is only charged when you send money home.
There are no hidden charges otherwise.
Don't forget you have a discount on your first order. Sign up here

How to send to Gcash and Coins.ph (mobile wallet) in the Philippines?

In order to send money to mobile wallet, you need to select “SEND MONEY” Tab in the app

  1. Enter the amount
  2. Add beneficiary details (Bank details), and confirm whether all details mentioned & amount is correct.
  3. Choose “Receiving Method” as “Mobile Wallet”
  4. Choose the type of mobile wallet between Gcash and Coins.ph, then enter the account number and click "Add."
  5. Then choose payment method  - Instant bank transfer, Instant credit/debit card transfer or send money to your Rewire account. 

Once you have the appropriate balance, your order will be processed the same day. Your beneficiary will receive an sms/notification that their money has arrived.

How to send to Cash Pick-up in the Philippines?

In order to send money to cash pick-up, you need to select the “SEND MONEY” Tab in the app

  1. Enter the amount
  2. Add beneficiary details (Bank details), and confirm whether all details mentioned & amount is correct.
  3. Choose “Receiving Method” as “Cash Pick-up"
  4. Choose the Pick Up from the drop-down menu, and then enter the full address of the pick-up outlet.
  5. Ensure the details given are correct to prevent delay of transfers.
  6. Then choose payment method  - Instant bank transfer, Instant credit/debit card transfer or send money to your Rewire account. 

Once you have the appropriate balance, your order will be processed the same day

For a guide click here

 

Questions on Sending Money to Nigeria

How can I send money to Nigeria?

Sending money to Nigeria is easy and can be done in one of two ways: bank transfer and cash pickup.

  • Bank transfer: You can send USD to domiciliary accounts in GTBank, Fidelity, UBA, and Access Bank in Nigeria (more banks to follow). Or, you can send money to any FCMB account, and a USD account will automatically be created.
  • Cash pickup: You can send USD for cash pickup *arrives within 30-minutes* See all the available GTBank and Fidelity pickup points across Nigeria. 

Note that NGN cannot be processed due to new CBN regulations.

I added money to my Rewire account. Can I get it back?

Yes. Contact customer support on WhatsApp at +49 1609 941 4871 so that they can credit your account. 

Does the recipient’s account have to be in USD?

Domiciliary accounts: If you send money to a GTBank, Fidelity, UBA, or Access Bank accounts you must make sure that the recipient’s account is allowed to accept USD.

Automatic USD accounts: If you send money to an FCMB account, a USD account will automatically be created. The next time you send money to that account, the funds will automatically be directed to the receiver’s USD account.

What are the transfer limits?

You can send up to £2,500 in one transaction.

What are the fees?

£0.99 flat fee

How to open a Domiciliary Account?

To open a domiciliary account and receive USD international money transfers in Nigeria, you will need the following:

  1. Filled and signed a Domiciliary Account registration form
  2. A copy of an identification document (driver's license, international passport, national ID card, or any other official document that is acceptable by the bank).
  3. A passport photo
  4. Two (2) completed reference forms
  5. A utility bill, under the account holder’s name,  issued within the last 3 months

For more information please visit the GTBank website or the Fidelity website.

How can I send cash to Nigeria?

If you want to send cash to Nigeria follow these steps:

  • Click the “Send Money” tab
  • Enter the amount of money you wish to send 
  • Add the receiver's details: first name, last name, city (of the receiver), phone number (of the receiver)
  • Choose the receiving method: cash pickup
  • The receiver needs to say that it's being sent through “THUNES” which is our partner provider and show the order number.

That’s it. The money should arrive within 30 minutes. 

 

Here are all of the cash pickup spots that GTBank or Fidelity offer across Nigeria.

For a full guide on sending to cash pick-up click here.

 

How long will it take to process my transfer to Nigeria?

Cash pick-ups are mostly available within 30 minutes.

Bank transfers take up to 1 business day.

 

Will my recipient be notified when the cash is available for pick-up?

Once the cash is available for collection, your recipient will get an update via SMS.

 

What will my recipient need to provide in order to pick-up cash in Nigeria?

In order to receive the cash you sent, your receiver will need:

  • A valid ID 
  • BVN (bank verification number)
  • The reference number he or she received via SMS

To find the best cash pickup location for your receiver, see all of the cash pickup spots that GTBank or Fidelity offers across Nigeria.

How to change my beneficiary details?

If you need to change your beneficiary details please contact our support team as soon as possible.

Email: [email protected]
Phone: +44-7723-578-709
Whatsapp/Viber: +49-1609-941-4871

You can reach us via phone, email, WhatsApp, Viber, or Messenger chat.

Check the contact details and the opening hours at the bottom of the page.

What is local transfers

You can make a local transfer from your Rewire account to any bank in Europe, it's fast and free.

For a step-by-step guide click here.

How long does it take for local transfers to arrive?

It will be completed within 1-3 business days (depending on the receiver’s bank).

What is the UPI transfer method?

Unified Payment Interface (UPI) is a popular payment method in India. It allows you to transfer money fast and securely to a bank account in India, with no need to type a long bank account number - all you need is to type a short Virtual Payment Address (VPA) and your order is ready to go.

What is a VPA and how do I generate it?

Virtual Payment Address (VPA) is your UPI ID. It is a short ID that you can easily generate by following 5 simple steps: 

1) Download a UPI-enabled app

2) Provide your bank account details

3) Choose a VPA

4) Link VPA to bank account

5) Submit details after verification

Why should I use UPI and not transfer directly to a bank account?

Using the UPI transfer method is easier than transferring directly to a bank account.

  • You don’t need to use a long bank account number, just type the VPA (Virtual Payment Address), which is short and simple to generate. This way there is less chance to make mistakes when sending money to your beneficiary.
  • UPI transfers are immediate. 90% of these kinds of money transfers will be completed within minutes.
  • More and more Indians can now accept UPI payments, and you can even pay your bills with it.
How can I send money to India through UPI with Rewire?

Click here to follow Rewire’s step-by-step guide of sending money through UPI.

How long does it take before my family gets the money?

It can take between 10 mins to 2 Business days depending on the receiving country banks.

Where can I find my history of transactions?

You need to sign in your Rewire account, open the "History" tab where you will find all the details of your Rewire transactions.

How do my beneficiaries get my money?

It depends on the mode of transfer you choose.  They can receive it by bank transfer, cash pick-up (the Philippines and Nigeria only), or mobile wallet option (Philippines and China). You will get an email and SMS when the money has arrived at its destination. Additionally, it will appear in the order history tab, it will say "order complete."

For cash pickups in the Philippines through M-Lhuillier, Cebuana Lhuillier, LBC & Palawan, we will also send an SMS to the receiver with the necessary claiming information.

For Mobile Wallet, the beneficiary will get an SMS/notification on their phone that the money has arrived.

For more information see our web guide here.

For assistance on how to choose the best way to transfer your money, you can contact our support team at Rewire.

Where can I find my history of transactions?

You need to sign in your Rewire account, open the "History" tab where you will find all the details of your Rewire transactions.

How will I know when the money has arrived?

You will receive Email & SMS once money has been credited to your beneficiary account.

Can I receive money from my home country to my account here?

Rewire is an online banking platform for migrants living in the UK, so we create services to support them while living in the UK including sending money home to their families and friends. We don't act as a regular international money transfer so for now it only operates from the UK to your home countries.

What is Philippine SSS?

SSS is a social insurance program for employees in and from the Philippines, available to workers in private sectors and Overseas Filipino Workers (OFWs) abroad. Services include protection, retirement and health benefits for all OFWs abroad who pay SSS contributions. 

Why should I pay SSS?

SSS guarantees benefits to Overseas Filipino Workers (OFWs) in case of sickness, disability, maternity leave, unemployment, retirement, and more. This helps you to secure your future and avoid financial surprises. You can find an overview of SSS benefits here

Can I still be an SSS member even if I am already an UK citizen?

Yes, once a member, always a member. You can still enjoy your SSS benefits, as long as you are regularly paying your SSS contributions from abroad.

What is an SSS number and how do I get it?

An SSS number is a 10 digit unique number provided by SSS to its members. Regardless of change of citizenship, the SSS number is a lifetime number for a member. If you don’t have an SSS number you can apply online to become an SSS member. Visit the SSS website or contact your SSS office for more information. 

What if I have an SSS number but haven’t paid in a while?

Issuance of an SSS number does not immediately qualify you for coverage or benefits. However, after you meet certain requirements and you become covered by SSS, you are a member for life. Contributions you pay become savings for the future, so even if you haven’t paid contributions for a while, you could still qualify for SSS benefits. Membership cannot be withdrawn and contributions paid cannot be refunded. Contact your SSS office to get advice on your personal situation.

Can I pay my SSS contributions online?

Yes! You can pay your contributions online via your Rewire App - just a click away and comfortably from your own home. No queues, no opening and closing hours, no need to send money home first. Click here to learn how to pay SSS using Rewire. If you don’t have a Rewire account yet, you can sign up for free here

How do I pay SSS in the Rewire app?

Paying SSS in the Rewire app is very easy.
1. Get your SSS number ready. If you don’t have an SSS number yet or your number is outdated, please contact your SSS office.
2. Open the Rewire app. From the Home tab, click on the 3 dots in the top right corner to open the side menu. Click on ‘SSS’ and follow the instructions. If you don’t have a Rewire account, sign up here for a free account. For a guide on loading money to your Rewire account, click here.
3. Your payment to SSS will be processed within one hour. You’ll be notified once the payment is approved.

For more information, check out the step by step guide or the video guide to paying SSS.

Why do I get an error after I enter my SSS number in the Rewire app?

It could be that the payment reference number (PRN) that belongs to your SSS membership is not updated. Kindly contact the EU Foreign SSS representatives via the contact details on this page to check for problems with your SSS number.

How long does it take for the SSS payment to be processed?

It usually takes up to 1 hour to process. You will be notified once the payment is approved.

How much does it cost to make an SSS payment?

It’s completely free of any charges.

Is paying SSS with Rewire safe? Who is Ventaja?

Paying your SSS contributions with Rewire is completely safe and secure. We have partnered with Ventaja, the Philippine government’s largest collection partner overseas, to make sure your payments are processed quickly and safely.

How can I deposit my salary into Rewire account?

Once you complete & receive your online bank account with Rewire you can provide it to your employer for them to transfer your salary into the Rewire online bank account according to limits of money that can be transferred based on the regulatory process.

For more information on how to set up your online bank account or check your account details click here.

How can I track my purchases?

You can find all the details about your purchases, credits & transfers on your History Tab in your Rewire account.

How can I load money to my balance?

You can add funds with the below options:

  • Instant Credit / Debit card 
  • Immediate Bank transfer
  • Bank Transfer

Alternatively, you can have your salary paid directly to your Rewire online bank account for a guide click here

For a full step-by-step guide click here

Where can I find my online bank account number?

After all your documents are accepted, you will receive an online bank account, which will be sent to you through email & you can find it on the "My Account" tab when you are logged in to your Rewire account.

How to get a free online bank account?

Opening an account with Rewire will give you a free online bank account and also allow you to make free online and offline transactions with a Rewire MasterCard.

On the My Account tab, click on Complete Your Account.

Next, you have to upload your ID for verification purposes. It can be a Passport, Driver's License or Identity Card.

1. Upload the document or take a photo of it.

2. Take a selfie

3. Fill in your address and personal information.

And you're done! Your account will be ready in up to 1 business day.

For a guide click here.

What is the bank account details for my Rewire account?

When you are sending money to yourself or your friends/employer are sending you money you can find the details below.

Account Name: your name
Sort Code: your Rewire Sort Code
Bank name: PAYRNET LIMITED
BIC: PAYRGB21
Address: WeWork Waterhouse Square Unit 3 138 Holborn
SWIFT: PAYRGB21XXX

How much does local online transfers cost?

It doesn't cost at all, it's free!

How to Get a Free MasterCard?

You need to select the Get your free Mastercard button on your home screen in Rewire.

Your free MasterCard will be sent to you once all your documents have been approved & online account has been generated.

 It will be sent to you on your residence address mentioned as part of your registration.

To see our web guide click here.

*Please note that there is a £4.95 delivery fee, you will need to make sure your balance has this amount or top-up,
when activating the card.

Does the Rewire MasterCard have any charges?

There are no charges for any debits with Rewire Mastercard. 

Please check our policy regarding the withdrawal of money.

*Please note that there is a £4.95 delivery fee, you will need to make sure your balance has this amount or top-up,
when activating the card.

What are the charges for ATM withdrawals?

There can be charges if you withdraw money from an ATM machine according to their policy.

Where can I use the MasterCard?

This is an International Mastercard, it should work at all locations where Mastercard is accepted.

How do I activate the Rewire MasterCard?

To activate the Rewire Mastercard you need to have already ordered your card and had your online account approved. You can then already activate your online card so you can start making online purchases while you wait for your physical card to arrive. If you choose to activate the online card before its arrival for online usage you still will need to pay the £4.95 delivery fee upon activation of the card. You will need to make sure your balance has this amount or top-up your IBAN.

Go to the "My Account" tab underneath the picture of the card click "Activate Card", all the details will appear now. You just need to load money to your Rewire Account/Credit card since your card is prepaid/debit. In the future, if you wish to see your card details click "View Card Details."

For more information see our web guide here 

Where can I find my Rewire card pin?

Log in then go to the "My Account" tab underneath the picture of the card click "View Card Pincode" then enter your password for identification purposes.

For more information see our web guide here

How long does it take for the MasterCard to arrive?

It takes between 2-4 weeks to receive your Mastercard once your documents are accepted & your online account is generated.

Please make sure to refill the correct address and zip code. In the meantime, you can activate your online card to use for online purchases.

To see our web guide click here.

What is an online Rewire MasterCard?

With Rewire online MasterCard you can start making online purchases and payments instantly from day 1, without waiting for delivery. After you order your Rewire MasterCard from the app you can instantly activate and use it, until your physical card will arrive.

For a full step-by-step guide on how to activate your Online card and use it click here.

*Please note If you choose to activate the online card before its arrival for online usage you still will need to pay the £4.95 delivery fee upon activation of the card.

How do I get an online Rewire card?

First, you need to order a card, then activate it once that is complete you can click "View Card", all the details will appear now. You just need to load money to your Rewire Account/Credit card since your card is prepaid/debit.

For a full step-by-step guide click here.

*Please note If you choose to activate the online card before its arrival for online usage you still will need to pay the £4.95 delivery fee upon activation of the card.

Is the Online Rewire card safe?

Yes, it's 100% safe. All Rewire Mastercards are guarded against any fraud with secure encryption technology and Zero Liability protection. Rewire's card was chosen as one of the best prepaid cards of 2020: https://fintechzoom.com/best-prepaid-debit-cards-2020

How can I load money to my Rewire MasterCard?

You can deposit money with various options:
- Instant Credit/Debit Card transfer
- Bank Transfer
- Immediate Bank transfer
For a full step-by-step guide click here.

Is Rewire's MasterCard safe?

Yes, it's 100% safe. All Rewire Mastercards are guarded against any fraud with secure encryption technology and Zero Liability protection. Rewire's card was chosen as one of the best prepaid cards of 2020: https://fintechzoom.com/best-prepaid-debit-cards-2020

What can I do if I lose my Rewire MasterCard?

If you have lost your Rewire MasterCard, you need to contact Rewire support to block your MasterCard.

Email: [email protected]
Phone: +44-7723-578-709
Whatsapp/Viber: +49-1609-941-4871

You can reach us via phone, email, WhatsApp, Viber, or Messenger chat.

Check the contact details and the opening hours at the bottom of the page.

How do I invite my friends to Rewire?

To invite your friends to Rewire, you need to log-in to your account and select the Share Rewire” button where you will find options to share via Whatsapp, Email, Facebook & Viber.

Once your friend has signed in & activates his account with a minimum transfer of 90£, you will receive a 30£ into your Rewire balance and your friend will get 3 free transfers. For a limited time only, you can win £800 in our Referral Raffle! Receive a raffle ticket for every new friend that uses Rewire for the first time. The more friends you invite, the higher your chances are of winning £800! Learn more here.

Read terms and conditions.

For a guide click here, and for a video guide click here.

What are the benefits of sharing Rewire with friends?

Once your friend has signed in & activates his account with a minimum transfer of £90, you will receive a Bonus of £30  into your Rewire balance and your friend will receive 3 free transfers!

For a limited time only, you can win £800 in our Referral Raffle! Receive a raffle ticket for every new friend that uses Rewire for the first time. The more friends you invite, the higher your chances are of winning £800! Learn more here.

Read terms and conditions.

For a guide click here, and for a video guide click here.

Do you have an ambassadors program?

Yes, we do have ambassadors & marketing partners program, to register yourself please send an email to [email protected]

I have a coupon code. How to add a coupon code?

To add your coupon code, you need to sign in to your Rewire account, press Send Money & you will find Add Coupon at the bottom of the page.

For a step-by-step guide of how to add a coupon code to your account click here

Where are you located?

Our offices in Europe are located in the Netherlands.

Nieuwezijds Voorburgwal 162 Amsterdam
North Holland 1012
Netherlands
Tel: +31 800 022 0041
Is it safe to use Rewire?

Rewire works with institutions that have acquired all financial licenses necessary to operate in Europe and the United Kingdom. All our activities are recorded and monitored by financial institutions in the EU and the UK.

How can I contact Rewire?

You are more than welcome to contact us 7 days a week on Email at [email protected]

Also available on all digitals channel chats like Facebook messenger

Whatsapp  or Viber +49-1609-941-4871

Call us here: +44-7723-578-709

Why do I need to provide proof of my identity?

In order to secure all your data privacy & personal information Rewire follows International rules & regulations, it is a necessity to obtain Identity for each user to utilize all the benefits of our services.

I forgot my password, how do I retrieve it?

It's no problem. Go to the app, then you need to click "forgot" under the password section in the login page. You will need to enter your phone number, a code will be sent via SMS. You will then need to insert that code and after that, you will be able to change your password.

How to add a coupon?

To add your coupon code, you need to sign in to your Rewire account, press Send Money & you will find Add Coupon at the bottom of the page.

For a step-by-step guide of how to add a coupon code to your account click here

I have a coupon code. How to add a coupon code?

To add your coupon code, you need to sign in to your Rewire account, press Send Money & you will find Add Coupon at the bottom of the page.

For a step-by-step guide of how to add a coupon code to your account click here

How can I change my phone number or address?

In order to change your phone number or address, you can contact our support team.

Email: [email protected]
Phone: +44-7723-578-709
Whatsapp/Viber: +49-1609-941-4871

You can reach us via phone, email, WhatsApp, Viber, or Messenger chat.

Check the contact details and the opening hours at the bottom of the page.

How can I close my account?

If you require further assistance with opening your account, you can contact our support team.

Email: [email protected]
Phone: +44-7723-578-709
Whatsapp/Viber: +49-1609-941-4871

You can reach us via phone, email, WhatsApp, Viber, or Messenger chat.

Check the contact details and the opening hours at the bottom of the page.

How can I increase my limit?

If you need to increase your limit you can contact our support team for special permission. You may need to provide proof of salary.

Email: [email protected]
Phone: +44-7723-578-709
Whatsapp/Viber: +49-1609-941-4871

You can reach us via phone, email, WhatsApp, Viber, or Messenger chat.

Check the contact details and the opening hours at the bottom of the page.

Which types of transactions are not allowed with my Rewire account?

Because of (international) regulations and our internal risk policies, you are not allowed to use your Rewire account for transactions that:

  • Are illegal under applicable law
  • Are based on funds obtained by illegal activity, or intended to fund illegal activity
  • Are intended to avoid taxes or other legal duties
  • Are intended to avoid seizure of funds by law enforcement authorities
  • Violate an order of any court of law
  • Are connected to the sale and/or supply of drugs, adult material, gambling, cryptocurrency, foreign exchange, counterfeit products, or any other illegal activities such as pyramid and ponzi schemes.

 

Rewire has the right to suspend your account in case of suspicious or fraudulent behavior. The full list can be found in our general terms and conditions 

 

Help Center | 7 Days A Week

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whatever suits you best.

We're available

Sunday – Saturday

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