How Can We Help You?

Choose a category to find the help you need.
Getting Started
Getting Started
Depositing Money
Depositing Money
Sending Money
Sending Money
Receiving the money
Receiving the money
SSS Contribution Payments
SSS Contribution Payments
Online Financial Services
Online Financial Services
Rewire Debit Card
Rewire Debit Card
Referral & Rewards
Referral & Rewards
General
General
Family Protection Coverage
Family Protection Coverage
Family Card
Family Card
AIG Accident Insurance
AIG Accident Insurance
How do I sign up to Rewire?

You can sign up with a few simple steps by entering your full name, phone number, and email.

Choose a secure password and verify your phone number with an SMS code & you’re all set!

In order to sign up click here or download the app for IOS/Android here.

For a video guide click here  for a web guide click here

How to receive a Free IBAN account?

Opening an account with Rewire will give you a free IBAN and also allow you to make free online and offline transactions with a Rewire MasterCard.

On the Account tab, click on Complete My Account

Next, you have to upload your ID for verification purposes. It can be a Passport, Driver's License or Identity Card.

1. Upload the document or take a photo of it.

2. Take a selfie

3. Fill in your address and personal information.

And you're done! Your IBAN will be ready for up to 2 business days.

For a web guide click here. For a video guide click here.

What documents do I need to open a Rewire account?

In order to set up your Rewire account for the first time, you'll have to
          upload one of the following document: 

  • Passport (International)
  • Citizenship or Residence Card (EU issued) 
  • ID (EU Used)
  • Driver's License

For a video guide click here.

Who can support me once I have any questions?

If you require further assistance with opening your account, you can contact our support team.

Email: [email protected]
Phone: +49-800-000-0475 (toll free)
WhatsApp: +49-1609-941-4871

You can reach us via phone, email, WhatsApp, or Facebook messenger

Check the contact details and the opening hours at the bottom of the page.

How do I download the Rewire app?

Click here to sign up. You can download the Rewire app via Apple Store or Google Play Store

Google play logo App Store logo

How can I load money to my balance?

You can deposit with the below options:

  • Instant Credit/Debit Card transfer 
  • Bank Transfer to a Rewire payment account (IBAN) - you’ll be able to find it in your Rewire account, in the “Account” tab
  • Transfer from your Bank (SEPA transfer) 

For a full step-by-step guide click here.

How do I upload my documents and selfie?

In order to complete Rewire's registration, you need to upload your Identification documents, then take a selfie and then entering your address. You will need to do this process only once either at the time of sending money the first time, opening your IBAN account, or ordering your MasterCard.

You'll have to upload one of the following documents:

  • Passport (International)
  • Citizenship or Residence Card (EU issued) 
  • ID (EU Used)
  • Driving License

Then take a selfie and make sure your face is inside the white circle, then confirm the readability of the image. Lastly enter your address, starting with the street name and the system will automatically find your street then you can continue to complete it and add your date of birth.

For a video guide click here.

How long does it take to deposit money to the Rewire Account

The time taken to deposit money to your Rewire account depends on the mode of transfer as below:

  • Credit/debit card - Immediately
  • Instant bank transfer - Immediately
  • Transferring from your Bank account to Rewire's account - 2-3 business days

For a full guide on depositing money to your account click here. For a video guide click here.

 

How can I deposit my salary into Rewire account?

You can make sure your salary is deposited into your Rewire account via the payment account (IBAN) - you’ll be able to find it in your Rewire account, in the “Account” tab, or via credit card.

For more information on how to set up your IBAN account or check your IBAN details click here

click here for a video guide on transferring to your IBAN.

How can I load money to my balance?

You can add funds with various options:

  • Instant Credit/Debit Card transfer 
  • Bank Transfer to a Rewire payment account (IBAN) that starts with the letters GB - you’ll be able to find it in your Rewire account, in the “Account” tab
  • Transfer from your Bank (SEPA transfer) 

Here is a full web guide to load funds to your Rewire account. Here is a video guide. 

What does the reference mean?

It is an individual client reference, so we can credit your money to your respective Rewire account.

What happens if I forgot to place the reference while making the deposit?

Rest assured that it will be credited to your account. Although crediting the funds in your account might take a while, the reference is a very important part of transferring money to your account. Every Rewire client has their own reference number. Please make sure to put the reference.

How long does it take for my money to be credited to my account if I forgot to place the reference?

If this happens, kindly contact our Support immediately on WhatsApp: +49 1609 941 4871. We will try our best to locate and credit your funds ASAP within 1-2 business days.

How to transfer money to my Rewire IBAN account?

Once you complete & receive your Rewire payment account (IBAN) you can add money into the Rewire IBAN according to limits of money that can be transferred based on the regulatory process.
Important note: be sure to transfer to the ‘loading from UK’ IBAN account.

How can I place an order?

In able to place an order you need to select SEND MONEY  Tab

  1. enter the amount
  2. add beneficiary details (Bank details), and confirm whether all details mentioned & amount is correct. 
  3. once you have appropriate balance, your order will be processed the same day

For a video guide click here for a web guide click here

How long does it take for the money to arrive?

The time to transfer money to your Rewire account depends on the mode of transfer as below:

  • Transfer to a bank account - between 10 minutes up to 2 business days
  • Transfer to a Cash Pick up - Immediately
  • Transfer to Palawan Cash Pick-Up - Up to 1 business day
  • Transfer to Gcash & Coins.ph - up to 1 business day
  • Transfer to Paga Mobile Wallet - up to 1 business day

*Due to unforeseen circumstances, your transfer could be delayed by a few business days. These circumstances include transfers made on weekends, regulations of the country, public holidays, any change in ID requirements, compliance, time-zone differences, or any other government requirements.

How come you have low fees for money transfers?

Rewire was founded for immigrants.

During this time we created strong commitments with our partners worldwide enabling us to give you quick service with low fees.

Why should I send money with Rewire?

We have a strong professional support team that works for you 7 days a week in your language, you can call us, write us via email, WhatsApp, ‘SMS’ etc.
We are providing the best international rates with lower fees and faster transfers.

What are Rewire's fees?

Depending on the country you're sending to Rewire has a small fee for the transfer.
This fee is only charged when you send money home.
There are no hidden charges otherwise.

If you choose to add money via credit card or a bank transfer (via Token/Klarna), a fee might apply. You will always see this fee in your app before adding money.

Don't forget you have a discount on your first order. Sign up here

What is Rewire local transfers?

You can make a local transfer from your Rewire account to any bank in Europe, it's fast and free.

For a full video guide click here.

How much does local online transfers cost?

It doesn't cost at all, it's free! Just make sure if you're sending money within EU to another friend with Rewire be sure to transfer to the ‘loading from EU’ IBAN to avoid extra charges by your bank that could incur if sent to your UK account.

Adding the reference number will allow Rewire’s team to quickly add the funds to your account so you can use the money as soon as possible!

Can I locally send money to non-Rewire customers?

Your friends don’t have to have a Rewire account in order to get your money. The transfer is made straight to their bank account, you simply need to know their full name and IBAN number.

For a full video guide click here.

How long does it take for local transfers to arrive?

It will be completed within 1-3 business days (depending on the receiver’s bank).

Who can I locally send money to?

You can locally send money to your friends and family who have a European bank account anywhere in Europe, it’s fast and free.

How to send to Gcash and Coins.ph (mobile wallet) in the Philippines?

In order to send money to mobile wallet, you need to select “SEND MONEY” Tab in the app

  1. Enter the amount
  2. Add beneficiary details (Bank details), and confirm whether all details mentioned & amount is correct.
  3. Choose “Receiving Method” as “Mobile Wallet”
  4. Choose the type of mobile wallet between Gcash and Coins.ph, then enter the account number and click "Add."
  5. Then choose payment method  - Instant bank transfer, Instant credit/debit card transfer or send money to your Rewire account. 

Once you have appropriate balance, your order will be processed the same day

For a guide click here

 

How to send to Cash Pick-up in the Philippines?

You can send to a choice of cash pick-up outlets. When sending money home through your Rewire app, you can choose Metrobank for cash pickup.
Your beneficiary will then be able to collect the money from any Metrobank cash pickup point in the Philippines including M Lhuillier, Cebuana, Palawan Express, Metrobank, LBC and many more see a full list here.

  1. To place an order you need to select the “SEND MONEY” tab,
  2. Enter the amount, and choose the 'Cash Pick-Up" receiving option.
  3. Add beneficiary details and choose which Cash-pick-up, we recommend selecting "Metrobank" (which includes all the pick-up businesses) and then the address of the location.
  4. Lastly, confirm whether all details mentioned & the amount are correct.


You can deposit money on various options: *Instant Bank transfer *Instant Credit/Debit Card transfer *Bank transfer
Once you have the appropriate balance, your order will be processed the same day. Once the money reaches your beneficiary, we will send you a confirmation and the relevant claiming information by SMS and it will also be shown on your Rewire Home and History tab.
The message your beneficiary will receive might contain the word “METRO” instead of “REWIRE.” That’s 100% OK.

For a full guide click here

How do I pay with Postepay from Italy?
  1. Make sure you have a registered/active Poste.it online banking account.
  2. Download the PostePay app and make sure to turn on push notifications of the PostePay app
  3. When you open a Rewire order, at the same time make sure to check the phone for notifications from Postepay
  4. Click on your phone notification which says “Pagamento E-COMMERCE” (Payment to E-Commerce).
  5. Once that pop-up notification is clicked, it will open the Postepay app on the page where they will click “Autorizza” (Authorize) then exit the Postepay app.
  6. Now when you go to load from your Postepay card a pop up will appear, click “Ho Autorizzato in App! Continua” (I have authorized in the app, continue).

For a step-by-step guide click here.

Questions about Sending Money to Nigeria

How can I send money to Nigeria?

Sending money to Nigeria is easy and can be done in one of two ways: bank transfer and cash pickup.

  • Bank transfer: You can send USD to domiciliary accounts in GTBank, Fidelity UBA, and Access Bank in Nigeria (more banks to follow). Or, you can send money to any FCMB account, and a USD account will automatically be created.
  • Cash pickup: You can send USD for cash pickup *arrives within 30-minutes* See all the available GTBank and Fidelity pickup points across Nigeria. 

Note that NGN cannot be processed due to new CBN regulations.

I added money to my Rewire account. Can I get it back?

Yes. Contact customer support on WhatsApp at +49 1609 941 4871 so that they can credit your account. 

Does the recipient’s account have to be in USD?

Domiciliary accounts: If you send money to a GTBank, Fidelity, UBA, or Access Bank accounts you must make sure that the recipient’s account is allowed to accept USD.

Automatic USD accounts: If you send money to an FCMB account, a USD account will automatically be created. The next time you send money to that account, the funds will automatically be directed to the receiver’s USD account.

What are the transfer limits?

You can send up to €2,500 in one transaction.

What are the fees?

€0.99 flat fee

How to open a Domiciliary Account?

To open a domiciliary account and receive USD international money transfers in Nigeria, you will need the following:

  1. Filled and signed a Domiciliary Account registration form
  2. A copy of an identification document (driver's license, international passport, national ID card, or any other official document that is acceptable by the bank).
  3. A passport photo
  4. Two (2) completed reference forms
  5. A utility bill, under the account holder’s name,  issued within the last 3 months

For more information please visit the GTBank website or the Fidelity website.

How can I send cash to Nigeria?

If you want to send cash to Nigeria follow these steps:

  • Click the “Send Money” tab
  • Enter the amount of money you wish to send 
  • Add the receiver's details: first name, last name, city (of the receiver), phone number (of the receiver)
  • Choose the receiving method: cash pickup
  • The receiver needs to say that it's being sent through “THUNES” which is our partner provider and show the order number.

That’s it. The money should arrive within 30 minutes. 

 

Here are all of the cash pickup spots that GTBank or Fidelity offer across Nigeria.

For a full guide on sending to cash pick-up click here.

How long will it take to process my transfer to Nigeria?

Cash pick-ups are mostly available within 30 minutes.

Bank transfers take up to 1 business day.

 

Will my recipient be notified when the cash is available for pick-up?

Once the cash is available for collection, your recipient will get an update via SMS.

 

What will my recipient need to provide in order to pick-up cash in Nigeria?

In order to receive the cash you sent, your receiver will need:

  • A valid ID 
  • BVN (bank verification number)
  • The reference number he or she received via SMS

To find the best cash pickup location for your receiver, see all of the cash pickup spots that GTBank or Fidelity offers across Nigeria.

How to change my beneficiary's details?

If you need to change your beneficiary's details please contact our support team as soon as possible.

Email: [email protected]
Phone: +49-800-000-0475 (toll free)
WhatsApp: +49-1609-941-4871

You can reach us via phone, email, WhatsApp, or Facebook messenger

Check the contact details and the opening hours at the bottom of the page.

What is the UPI transfer method?

Unified Payment Interface (UPI) is a popular payment method in India. It allows you to transfer money fast and securely to a bank account in India, with no need to type a long bank account number - all you need is to type a short Virtual Payment Address (VPA) and your order is ready to go.

What is a VPA and how do I generate it?

Virtual Payment Address (VPA) is your UPI ID. It is a short ID that you can easily generate by following 5 simple steps: 

1) Download a UPI-enabled app

2) Provide your bank account details

3) Choose a VPA

4) Link VPA to bank account

5) Submit details after verification

Why should I use UPI and not transfer directly to a bank account?

Using the UPI transfer method is easier than transferring directly to a bank account.

  • You don’t need to use a long bank account number, just type the VPA (Virtual Payment Address), which is short and simple to generate. This way there is less chance to make mistakes when sending money to your beneficiary.
  • UPI transfers are immediate. 90% of these kinds of money transfers will be completed within minutes.
  • More and more Indians can now accept UPI payments, and you can even pay your bills with it.

 

How can I send money to India through UPI with Rewire?

Click here to follow Rewire’s step-by-step guide of sending money through UPI.

Where to send to cash pick-up in the Philippines

New at Rewire - the same cash pickup method, more locations in the Philippines to send your money to.

All thanks to Rewire’s newest partnership with Metrobank.

When sending money home through your Rewire app, you can choose Metrobank for cash pickup. Your beneficiary will then be able to collect the money from any Metrobank cash pickup point in the Philippines. Here is the list of locations your beneficiaries can pick up the money you send:

  • Palawan Express Pera Padala
  • Cebuana Lhuillier Pera Padala
  • M Lhuillier Kwarta Padala
  • Metrobank
  • LBC
  • RD Pawnshop
  • Robinsons Dept Store
  • Villarica
  • Pera Hub
  • PSBank

The message your beneficiary will receive might contain the word “METRO” instead of “REWIRE.” That’s 100% OK.The message should look like this:

How long does it take before my family gets the money?

It can take between 10 mins to 2 Business days depending on the receiving country banks.

Where can I find my history of transactions?

You need to sign in your Rewire account, open the "History" tab where you will find all the details of your Rewire transactions.

How do my beneficiaries get my money?

It depends on the mode of transfer you choose.  They can receive it by bank transfer, cash pick-up (the Philippines and Nigeria only), or mobile wallet option (Philippines and China). You will get an email and SMS when the money has arrived at its destination. Additionally, it will appear in the order history tab, it will say "order complete."

For Mobile Wallet, the beneficiary will get an SMS/notification on their phone that the money has arrived.

For more information see our web guide here.

For assistance on how to choose the best way to transfer your money, you can contact our support team at Rewire.

 

How will I know when the money has arrived?

You will receive Email & SMS once money has been credited to your beneficiary account.

Can I receive money from my home country to my account here?

Rewire is an online financial services platform for migrants living in Europe, so we create services to support them while living in Europe including sending money home to their families and friends. We don't act as a regular international money transfer so for now it only operates from Europe to your home countries.

What is Philippine SSS?

SSS is a social insurance program for employees in and from the Philippines, available to workers in private sectors and Overseas Filipino Workers (OFWs) abroad. Services include protection, retirement and health benefits for all OFWs abroad who pay SSS contributions. 

Why should I pay SSS?

SSS guarantees benefits to Overseas Filipino Workers (OFWs) in case of sickness, disability, maternity leave, unemployment, retirement, and more. This helps you to secure your future and avoid financial surprises. You can find an overview of SSS benefits here

Can I pay my SSS contributions online?

Yes! You can pay your contributions online via your Rewire App - just a click away and comfortably from your own home. No queues, no opening and closing hours, no need to send money home first. Click here to learn how to pay SSS using Rewire. If you don’t have a Rewire account yet, you can sign up for free here

How do I pay SSS in the Rewire app?

Paying SSS in the Rewire app is very easy.
1. Get your SSS number ready. If you don’t have an SSS number yet or your number is outdated, please contact your SSS office.
2. Open the Rewire app. From the Home tab, click on the 3 dots in the top right corner to open the side menu. Click on ‘SSS’ and follow the instructions. If you don’t have a Rewire account, sign up here for a free account. For a guide on loading money to your Rewire account, click here.
3. Your payment to SSS will be processed within one hour. You’ll be notified once the payment is approved.

For more information, check out the step by step guide or the video guide to paying SSS.

Why do I get an error after I enter my SSS number in the Rewire app?

It could be that the payment reference number (PRN) that belongs to your SSS membership is not updated. Kindly contact the EU Foreign SSS representatives via the contact details on this page to check for problems with your SSS number.

 

How long does it take for the SSS payment to be processed?

It usually takes up to 1 hour to process. You will be notified once the payment is approved.

How much does it cost to make an SSS payment?

It’s completely free of any charges.

Is paying SSS with Rewire safe? Who is Ventaja?

Paying your SSS contributions with Rewire is completely safe and secure. We have partnered with Ventaja, the Philippine government’s largest collection partner overseas, to make sure your payments are processed quickly and safely.

How can I track my purchases?

You can find all the details about your purchases, credits & transfers on your History Tab in your Rewire account.

Where can I find my IBAN account number?

After all your documents are accepted, you will receive an IBAN, which will be sent to you through email & you can find it on the "My Account" tab when you are logged in to your Rewire account.

How to receive a Free IBAN account?

Opening an account with Rewire will give you a free IBAN and also allow you to make free online and offline transactions with a Rewire MasterCard.

On the Account tab, click on Complete My Account

Next, you have to upload your ID for verification purposes. It can be a Passport, Driver's License or Identity Card.

1. Upload the document or take a photo of it.

2. Take a selfie

3. Fill in your address and personal information.

And you're done! Your IBAN will be ready for up to 2 business days.

For a web guide click here for a video guide click here.

What is the bank account details for my Rewire account?

When you are sending money to yourself or your friends/employer are sending you money you can find the details below.

Account Name: your name
IBAN: your IBAN number
Bank name: PAYRNET LIMITED
BIC: PAYRGB21
Address: WeWork Waterhouse Square Unit 3 138 Holborn
SWIFT: PAYRGB21XXX

Why are there two IBANs appearing in my Rewire Account?

Don't be confused, the EU IBAN is recommended sending funds to your Rewire account if you are located in the EU.  The GB IBAN if you are located in the UK.

What is an acceptable Source of Funds?

A source of funds can be one of the following: 

  • A Bank statement where your salary is deposited (Showing the past 3 months)
  • Salary slip (from the past 3 months)
  • Annual account/incorporation docs for any self-employed persons (no older than last year)
  • Official letter/ proof of government allowances/ scholarships etc.
  • Loan agreement
  • Official docs showing sale of personal assets such as a car or house
  • Filed tax return (no older than last year)
  • Official letter of pension approval ( current year )

A Source of funds will not be accepted if it is: 

  • Not under your name
  • A blurry or a cut document
  • Outdated/Expired 
  • Incomplete document
  • Invalid document type
What is an acceptable Proof of Address?

A Proof of address can be one of the following: 

  • Utility bills: (e.g Electricity, Water, Mobile Bill, etc...) from the past 3 months
  • Official governmental documents (e.g official municipality registration)
  • Bank statement (from the past 3 months) - The bank statement should be from a traditional bank; bank statements from online banks are unacceptable as proof of address documents. 

A Proof of Address will not be accepted if it is: 

  • Not under your name
  • A blurry or a cut document
  • Outdated/Expired 
  • Incomplete document
  • Invalid document type
How to Get a Free Debit Card?

You need to select the Get your free debit card button on your home screen in Rewire.

Your free debit card will be sent to you once all your documents have been approved & IBAN has been generated.

It will be sent to you at your residence address mentioned as part of your registration.

To see our web guide click here. To watch our video guide click here

*Please note that there is a €4.95 delivery fee, you will need to make sure your balance has this amount or top-up, when activating the card.

Does the Rewire Debit Card have any charges?
  • there are no monthly fees on Rewire Card
  • no hidden fees
  • low FX fees
  • No ATM fees are taken on our side, however, they may apply depending on the chosen ATM and their policy

*Please note that there is a €4.95 delivery fee, you will need to make sure your balance has this amount or top-up,
when activating the card.

How do I activate the Rewire Debit Card?

To activate the Rewire debit caard you need to have already ordered your card and had your IBAN approved. You can then already activate your online card so you can start making online purchases while you wait for your physical card to arrive. If you choose to activate the online card before its arrival for online usage you still will need to pay the €4.95 delivery fee upon activating the card, you will need to make sure your balance has this amount or top-up your IBAN.

Go to "My Account" tab underneath the picture of the card click "Activate Card", all the details will appear now. You just need to load money to your Rewire Account/Credit card since your card is prepaid/debit. In the future, if you wish to see your card details click "View Card Details."

Insert your PIN code for your first Rewire Card use so that later you'll be able to use it with only a tap.

For more information see our web guide here or check out our video guide here from 2.25

Where Can I Find My Rewire Card PIN?

Log in then go to the "My Account" tab underneath the picture of the card click "View Card Pincode" then enter your password for identification purposes.

For more information see our web guide here or check out our video guide here from 2.16.

What are the charges for ATM withdrawals?

There can be charges if you withdraw money from an ATM machine according to their policy.

Where can I use the Rewire Debit Card?

This is an International Visa, it should work at all locations where Visa is accepted.

How long does it take for the debit card to arrive?

It takes up to 14 business days to receive your debit card once your documents are accepted & IBAN is generated.

Please make sure to fill the correct address and zip code. 

To see our web guide click here. To watch our video guide click here

*Please note that there is a €4.95 delivery fee, you will need to make sure your balance has this amount or top-up,
when activating the card.

What is an Online Rewire Card?

With a  Rewire online debit card, you can start making online purchases and payments instantly from day 1, without waiting for delivery. After you order your Rewire debit card from the app you can instantly activate and use it, until your physical card will arrive.

For a full step-by-step guide on how to activate your Online card and use it click here.

*Please note If you choose to activate the online card before its arrival for online usage you still will need to pay the €4.95 delivery fee upon activation of the card.

How do I get an online Rewire card?

First, you need to order a card, then activate it once that is complete you can click "View Card", all the details will appear now. You just need to load money to your Rewire Account/Credit card since your card is prepaid/debit.

For a full step-by-step guide click here. For a video guide click here.

*Please note If you choose to activate the online card before its arrival for online usage you still will need to pay the €4.95 delivery fee upon activation of the card.

Is the Online Rewire card safe?

Yes, it's 100% safe. All Rewire debit cards are guarded against any fraud with secure encryption technology and Zero Liability protection. Rewire's card was chosen as one of the best-prepaid cards of 2020: https://fintechzoom.com/best-prepaid-debit-cards-2020

In addition any action inside the Rewire app involving the card such as viewing the online card, viewing your Pincode and freezing the card involve reauthenticating your identity by entering your password again.

How can I load money to my Rewire debit card?

You can deposit money with various options:

1)  Instant Credit/Debit Card transfer
2) Bank Transfer with Sofort via Klarna
3) Transferring money to your Rewire account with SEPA
Alternatively, you can have your salary paid directly to your Rewire IBAN account for a guide click here
For a full step-by-step guide on all the methods click here. For a video, guide click here.

Is Rewire's debit card safe?

Yes, it's 100% safe. All Rewire debit cards are guarded against any fraud with secure encryption technology and Zero Liability protection. Rewire's card was chosen as one of the best prepaid cards of 2020: https://fintechzoom.com/best-prepaid-debit-cards-2020

In addition any action inside the Rewire app involving the card such as viewing the online card, viewing your Pincode and freezing the card involve reauthenticating your identity by entering your password again.

What can I do if I lose my Rewire Debit Card?

If you lose your card go to your app and on the "My Account" tab under the different card actions you will find "freeze my card" which will block the lost card. It's also a good idea to let support know and order a new card. For a video guide click here and watch 4:05

Support:

Email: [email protected]
Phone: +49-800-000-0475 (toll free)
WhatsApp: +49-1609-941-4871

You can reach us via phone, email, WhatsApp, or Facebook messenger

Check the contact details and the opening hours at the bottom of the page.

How do I invite my friends to Rewire?

To invite your friends to Rewire, you need to log-in to your account and select the Share Rewire” button where you will find options to share via Whatsapp, Email, Facebook.

Once your friend has signed in & activates his account with a minimum transfer for €90, you will receive a Bonus of €40 into your Rewire balance, and your friend will get 3 free transfers! For a limited time only, you can win €1,000 in our Referral Raffle! Receive a raffle ticket for every new friend that uses Rewire for the first time. The more friends you invite, the higher your chances are of winning €1,000! Learn more here.

Read terms and conditions.

For a web guide click here, for a video guide click here 

What are the benefits of sharing Rewire with friends?

Once your friend has signed in & activates his account with a minimum transfer of €90, you will receive a Bonus of €40 into your Rewire balance and your friend will get 3 FREE TRANSERS! For a limited time only, you can win €1,000 in our Referral Raffle! Receive a raffle ticket for every new friend that uses Rewire for the first time. The more friends you invite, the higher your chances are of winning €1,000! Learn more here.
Read terms and conditions.

For a web guide click here, for a video guide click here 

Do you have an ambassadors program?

Yes, we do have ambassadors & marketing partners program, to register yourself please send an email to [email protected]

I have a coupon code. How to add a coupon code?

To add your coupon code, you need to sign in to your Rewire account, press Send Money & you will find Add Coupon at the bottom of the page.

For a step-by-step guide of how to add a coupon code to your account click here

Where are you located?

Our offices in Europe are located in the Netherlands.

Nieuwezijds Voorburgwal 162 Amsterdam
North Holland 1012
Netherlands
Tel: +31 800 022 0041
Is it safe to use Rewire?

Rewire works with institutions that have acquired all financial licenses necessary to operate in Europe and the United Kingdom. All our activities are recorded and monitored by financial institutions in the EU and the UK.

We have more than 600,000 customers around the world happily using our services, you can read their reviews here

We take measures to protect your identity so you can send money securely. You can help us keep your profile secure by doing the following:

  • Select a strong password (with upper case, lower case letters and at least a number) and change it often. 
  • Don’t share your login details with anyone. 
  • Selecting Facial Recognition when available as an option to log in, is one of the safest options as only your face will be able to enter your account
  • Ensure you provide your mobile number and keep it updated to add another layer of security to your profile. We use two-factor authentication on some higher-risk occasions to verify your identity. When you’re signing in from an unrecognized device, we’ll send you an SMS code to your phone to make sure it’s really you. If you need to update your phone number you can contact support to do so.

    For more ways to keep your account secure read here.
How can I contact Rewire?

You are more than welcome to contact us 7 days a week on Email at [email protected]

Also available on all digitals channel chats like Facebook messenger

Email: [email protected]
Phone: +49-800-000-0475 (toll free)
WhatsApp: +49-1609-941-4871

You can reach us via phone, email, WhatsApp

Why do I need to provide proof of my identity?

In order to secure all your data privacy & personal information Rewire follows International rules & regulations, it is a necessity to obtain Identity for each user to utilize all the benefits of our services. As a client of our service, you will be required to verify your identity or personal information. The other reason we do this is so we can verify that only you are able to send your money. Among the types of information, we may request are your full name and date of birth, plus documents such as your passport, driver’s license, or national I.D. card.

I forgot my password, how do I retrieve it?

It's no problem. Go to the app, then you need to click "forgot" under the password section in the login page. You will need to enter your phone number, a code will be sent via SMS. You will then need to insert that code and after that, you will be able to change your password.

For a video guide click here.

How can I change my phone number or address?

In order to change your phone number or address, you can contact our support team.

Email: [email protected]
Phone: +49-800-000-0475 (toll free)
WhatsApp: +49-1609-941-4871
You can reach us via phone, email, WhatsApp, or Facebook messenger

Check the contact details and the opening hours at the bottom of the page.

How can I close my account?

In order to close your account you can contact our support team.

Email: [email protected]
Phone: +49-800-000-0475 (toll free)
WhatsApp: +49-1609-941-4871
You can reach us via phone, email, WhatsApp, or Facebook messenger

Check the contact details and the opening hours at the bottom of the page.

How can I increase my limit?

To increase your limit you can contact our support team for special permission you will have to provide proof of salary in some cases.

Email: [email protected]
Phone: +49-800-000-0475 (toll free)
WhatsApp: +49-1609-941-4871
You can reach us via phone, email, WhatsApp, or Facebook messenger

Check the contact details and the opening hours at the bottom of the page.

Which types of transactions are not allowed with my Rewire account?

Because of (international) regulations and our internal risk policies, you are not allowed to use your Rewire account for transactions that:

  • Are illegal under applicable law
  • Are based on funds obtained by illegal activity, or intended to fund illegal activity
  • Are intended to avoid taxes or other legal duties
  • Are intended to avoid seizure of funds by law enforcement authorities
  • Violate an order of any court of law
  • Are connected to the sale and/or supply of drugs, adult material, gambling, cryptocurrency, foreign exchange, counterfeit products, or any other illegal activities such as pyramid and ponzi schemes.

Rewire has the right to suspend your account in case of suspicious or fraudulent behavior. The full list can be found in our general terms and conditions

How can I keep my account safe?

We take measures to protect your identity so you can send money securely. You can help us keep your profile secure by doing the following:

  • Select a strong password (with upper case, lower case letters and at least a number) and change it often. 
  • Don’t share your login details with anyone. 
  • Selecting Facial Recognition when available as an option to log in, is one of the safest options as only your face will be able to enter your account
  • Reset your password if something doesn’t look right. If you receive an update about recent changes to your profile or activity that you aren't familiar with, changing your password right away is the best thing to do.
  • Download the Rewire app from the App Store or Google Play Store. While our website is safe as well, the Rewire app offers better security than web browsers, as well as a more intuitive user experience and the ability to receive notifications about transfers and profile activity.
  • Ensure you provide your mobile number and keep it updated to add another layer of security to your profile. We use two-factor authentication on some higher-risk occasions to verify your identity. When you’re signing in from an unrecognized device, we’ll send you an SMS code to your phone to make sure it’s really you. If you need to update your phone number you can contact support to do so. 
  • Remember to sign out of Rewire when you're done if you access the service from a device that isn't yours, such as a public computer or shared mobile device.
  • Make sure your device is updated regularly. Make sure your computer has the latest software updates and that your mobile device has the latest versions of iOS and Android. 
Do you use two factor authentication?

We use two-factor authentication on some higher-risk occasions to verify your identity. When you’re signing in from an unrecognized device, we’ll send you an SMS code to your phone to make sure it’s really you. Additionally, when adding a new beneficiary, any actions related to your debit card - like viewing card, viewing password and freezing card will require you to reenter your password. Ensure you provide your mobile number and keep it updated to add another layer of security to your profile. If you need to update your phone number you can contact support to do so. 

How to update my passport/ID?

In order to update your passport/ID you need to contact support to assist.

Email: [email protected]
Phone: +49-800-000-0475 (toll free)
WhatsApp: +49-1609-941-4871
You can reach us via phone, email, WhatsApp, or Facebook messenger

What is the Family Protection Coverage?

Family Protection Coverage is a new service provided for Rewire’s Filipino users. The service enables you to cover your family members back home in the case of different events. Coverage options include:

Covid-19 >> 

Personal Accident >>

Dengue Fever >>

Home Care Assistance >>

Learn more here.

Who can be covered by the family protection coverage?

Anyone whose country of residence is the Philippines. According to these age limits: 

  • Covid-19 Coverage : 15 days - 60 years old
  • Dengue Fever Coverage: 1 day - 70 years old 
  •  Personal Accidents Coverage: 18 - 70 years old 

Please check the full Terms & Conditions for all limitations, exclusions and additional age limits for each product.

How to submit a claim?

You can submit a claim through the Igloo portal. After you purchase coverage and activate it you and your covered family will be given a personal link to the portal.

Who can I contact about Family Protection Coverage issues?

 In case of questions about the different coverages you can contact Igloo:

Via email: [email protected]

Or via phone: +63 929 672 6665

Support working hours are from 10AM to 6PM from Mon to Friday (Philippines time)

How to purchase one (or more) of the Family Protection Coverage package?
  1. Log in to your Rewire account. If you don't have a Rewire account yet, click here to open one for free. 
  2. Click on "Family Protection Coverage" on the main menu, and choose the coverage you are interested in purchasing. Follow the instructions to complete your coverage purchase. 
  3. Once you complete the payment, you’ll receive a policy activation link and voucher code via SMS and email and inside the Rewire app on the last step of purchase.  Copy the code, click “activate policy” and paste the voucher code into the activation link. 
  4. Add the personal details of the “insured family member” you purchased coverage for and then the details of the “beneficiary” who is the person (usually a close family member) who would receive the payment claim policy in case the covered person had an unfortunate death. However, if the coverage isn’t likely to end in death, the insured person will get the payment claim.

For a full step-by-step video, guide click here. 

For more information check here

What is a beneficiary?

The “beneficiary” is the person (usually a close family member such as spouse, child, parents, sibling or other) who would receive the payment claim policy in case the covered person had an unfortunate death. However, if the coverage isn’t likely to end in death, the insured person will get the payment claim. 

What is included in the Covid-19 coverage?
  • Up to 15,000 medical reimbursement for in-patient treatment in any case of hospitalization due to Covid-19 and other bacterial and viral infections such as Bronchitis, Gastritis, Gastroenteritis, Pharyngitis, Urinary Tract Infections, Sinusitis, Tonsillitis, Upper Respiratory Tract Infection, Amoebiasis, Cellulitis, Pneumonia, Typhoid Fever.
  • Up to 15,000 burial cash assistance due to Covid-19 only (on top of the other benefits)
  • Up to 15,000 one-time payment for accidental death and/or permanent disablement.
  • Up to 15,000 medical expenses reimbursement that results from bodily injuries from an accident or assaults the Insured person shall require treatment by a legally qualified physician or surgeon, confinement in a hospital, or employment of a licensed nurse.
Where can I find the full policies for the coverages?
Who is behind this coverage?

 Igloo (Axinan Services Pvt Ltd) is a Licensed Corporate Agent for the distribution of insurance products and providing insurance services in the Philippines. 

Igloo delivers insurance solutions that are people-first, easy to understand, simple to use, fairly priced, honest and relevant.

How much do the Family Protection Coverages Cost?
  • Covid 19: €38 a year per family member and claim up to ₽30,000
  • Personal Accident: €12 per year for one family member, and claim up to ₽220,000 
  • Dengue Fever: €9 per year for a family member and claim a one-time payment of ₽12,000
  • Home Care Assistance: €9 per year for one house and claim up to ₽50,000
How does Rewire’s Family Card work?

Currently, the Family Card is available for customers with families in the Philippines and Nigeria. It's easy to order a Rewire family card:

step#1: Log into your Rewire account and order a Family Card for free (from the homepage of the app or from the 3 lines icon on the right)

step#2: Receive the card and send it to your family back home

step#3: Only when your family receives the card - activate it! And start your 3 months of free usage

step#4: Add money to the Family Card any time you want, directly from your account

Order here. For more info click here. 

 

How will my family receive the card?

The Family Card will be delivered to your European address. Once you receive it, you can immediately send it to your family back home. 

Important note: DO NOT activate or load the Family Card before you verify that your family received it and are ready to use it.

Are there any fees in the family card?

Ordering a Rewire Family Card is fee-free and the first 3 months are completely free.

After 3 months, the Family Card will be priced at €2.99 per month.

There are no additional transaction fees. However, there might be local fees that are not under Rewire’s responsibility such as ATM fees, for example.

What is the exchange rate of the family card and how is it calculated?

The exchange rate is calculated by Mastercard at the given moment in which the card is being used. Thus, preserving the value of your money and preventing devaluation.

There are no additional costs on Rewire’s side. Thus, the exchange rate is the best possible rate for that day as calculated by Mastercard.

Is the family card balance separate from my personal Rewire balance?

Yes. The Family Card balance is completely separate from your personal Rewire balance. 

The way it works is that you add money to your Rewire account at first. Then, from your Rewire account, you allocate funds to the Family Card, for your family to use. 

You choose the amount added to the Family Card. For example, you can deposit your entire salary to your Rewire account, but only add some of it to the Family Card.

Who’s name appears on the family card?

Your family member’s name that you are filling out on the order form.

Can I order a family card for a family member who lives in Europe?

Unfortunately, no. The Rewire Family Card can only be used in Nigeria or in the Philippines.

What type of card is the family card?

The Rewire Family Card is an international debit Mastercard.

Where can I see the family card expenses and get updates on the card balance?

You can view the Family Card expenses directly in your Rewire app. Moreover, you’ll get a text message (SMS) every time the card is being used with information about the purchase and the remaining balance.

If I add money to the family card can I take it back?

Generally, no. In case you need to retrieve your funds to your personal Rewire balance, contact Rewire’s customer support, who will be more than happy to assist you.

What happens if the family card is stolen or lost?

The first thing you need to do is contact Rewire’s customer support and ask to cancel your Family Card. 

You can contact support:

Email: [email protected]
Phone: +49-800-000-0475 (toll free)
WhatsApp: +49-1609-941-4871
You can reach us via phone, email, WhatsApp, or Facebook messenger

What is a Rewire Family card?

Rewire’s family card is an international debit card used by your family back home and managed by you, directly from your Rewire account. The money you add to the Family Card is instantly available to your family, who can make purchases, payments, ATM withdrawals, and more.

*currently only available for customers with family in the Philippines and Nigeria

What is the AIG accident insurance?

The AIG accident insurance provides cover for Rewire customers that send €200 (or more) per month with their Rewire account. The insurance covers cases of accidents occurring in the month/s you are covered.

In which countries of residence the AIG insurance available?

The AIG insurance is only available to Rewire customers living in one of the following  countries of residence: Belgium, Germany, Estonia, Spain, Finland, France, Greece, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, Netherlands, Poland, Portugal, Slovenia, Slovakia.

Who is entitled to get AIG insurance?

This insurance is automatically given for 1 month to Rewire customers who live in one of the countries listed above, that have made international money transfers of €200 (or more) with their account in the previous month.  

For example, if you send €200 (or more) in January with your account - you will be AIG covered in February.

To be covered each month, you have to send €200 (or more) with your account every month. 

What happens if I don’t send the €200 (or more) during a calendar month?

If you have not sent €200 (or more) in a calendar month with your account, you will not be covered by the AIG insurance the following month and your AIG insurance will expire. 

To reactivate your AIG insurance and to be covered the next month, you’ll simply need to send €200 (or more) during a calendar month.

To be covered each month, you have to send €200 (or more) with Rewire every month. 

How much does this insurance cost?

There are no extra costs for you! As long as you continue sending €200 (or more) per month with your account - Rewire pays the AIG insurance for you!

When does the insurance cover start and end?

The insurance is activated from the 1’st day of the month to the last day of the month.
For example, if you sent €200 (or more) with your account during February  - you will be covered from March 1’st until March 31. Eligibility is valid for one single month (starting from the 1’st of the month).

Where am I covered with AIG insurance?

The month after sending €200 (or more) with your account, you are covered for 24 hours a day and anywhere in the world!
This insurance will not cover any loss, injury, damage or legal liability arising directly or indirectly from planned or actual travel in, to, or through Cuba, Iran, Syria, North Korea, or the Crimea region.

What does the AIG insurance cover?

The AIG insurance provides compensation up to €5,000 in the event of accidental death, dismemberment, and/or paralysis caused by an accident as covered under the insurance and occurring in the month/s you are entitled to AIG accident insurance.

For example - 

  • A person has an accident during a period when he is covered and unfortunately he dies within two years as a direct and sole consequence of that accident. Then a lump sum compensation of a maximum of €5,000 shall be paid to his Rewire account. His legal beneficiary will inherit all assets from this account and will therefore inherit this compensation.

  • A person suffering from dismemberment and/or paralysis which is the result of an accident, a lump sum compensation of a maximum of €5,000 shall be paid to his Rewire account. Depending on the type of his disability, he will be paid a percentage (from 25% to 100%) of €5,000. 
What doesn’t the AIG insurance cover?

There are certain situations that the AIG insurance doesn’t cover, which results in your claim being rejected. Rejected claims mean that you won’t get any financial aid for your claim.

Your AIG insurance claim will be rejected and you will not be paid for any loss, injury, damage directly or indirectly by or caused by or arising directly or indirectly from for example 

This list is not exhaustive

  • Intentionally self-inflicted injury, suicide, or suicide attempt
  • Training for or participation in professional sports of any kind.
  • Accidents occur during the preparation of or participation in crimes or criminal offenses.
  • You are in service or on duty with or undergoing training with any military or police force, or militia, or paramilitary organization.
  • Flights, except as a paying passenger of a public means of conveyance that is operated by a commercial airline registered to transport passengers according to published, fixed schedules.
  • The accident occurred because you were under the influence of alcoholic beverages or drug use
Where can I get the full details of the coverage?

Here, you have access to the policy documentation with Terms and Conditions which include all the conditions, exclusions, details, and a summary of the coverage. The documents are also available in Spanish, French, and German. Click here.

Who is behind this insurance?

This insurance is provided by AIG Europe S.A., an insurance company incorporated under the laws of Luxembourg with R.C.S. Luxembourg number B218806. AIG Europe S.A. has its head office at 35D Avenue J.F. Kennedy (L-1855), Luxembourg. The Dutch branch of AIG Europe S.A., also trading under its tradename AIG Europe, Netherlands. As the insurer, AIG Europe S.A. will assess your claim. 

The legal and operational offices of QOVER SA/NV are located at Handelstraat 31, 1000 Brussels, Belgium. Qover will help you during the lifetime of this policy, to answer any questions you may have about this policy and to deal with your claim. If you have specific needs that make communication difficult, please inform Qover who will be happy to help you. 

By E-mail: [email protected]

Or by phone: 

 

CountryNumber
Belgium+32 2 588 25 50
France+33 9 71 07 28 38
The Netherlands+31 20 206 1925
Germany+49 800 0004224
Spain+34 900 838 023
Italy+39 800 694 371
Ireland+353 1800 852 338
Finland+358 800 552087
Estonia+372 8002 013
Greece+30 800 848 1566
Latvia+371 80 205 190
Lithuania+370 800 00 485
Luxembourg+32 2 588 25 50
Malta+44 800 088 57 86
Poland+48 800 088 004
Portugal+351 882 880 091
Slovakia+421 800 601 520
Slovenia+386 80 488 883
How can I claim the insurance payment?

If you wish to make a claim, you need to report your claim on the following claim form

Note that your damage must be reported as soon as reasonably possible as a late notification may affect the handling of your claim.

What information do I need to make a claim?

You need to share your personal information and contact details. You have to describe and explain the accident situation. You also have to upload the medical report following the accident.

What will happen when I make a claim?

Your claim will be assessed against the policy to ensure that it is valid, your supporting documentation will be reviewed and your potential benefit amount calculated. If Qover and/or AIG need any further information they will contact you to request this. 

Once your claim has been validated, we will calculate the benefit you should receive and pay this directly into your account.

If you need to find out more about the status of your claim, please contact Qover directly 

  • By E-mail: [email protected]
  • You can also reply to the confirmation email they sent when you submitted your claim.
  • Or by phone: 
CountryNumber
Belgium+32 2 588 25 50
France+33 9 71 07 28 38
The Netherlands+31 20 206 1925
Germany+49 800 0004224
Spain+34 900 838 023
Italy+39 800 694 371
Ireland+353 1800 852 338
Finland+358 800 552087
Estonia+372 8002 013
Greece+30 800 848 1566
Latvia+371 80 205 190
Lithuania+370 800 00 485
Luxembourg+32 2 588 25 50
Malta+44 800 088 57 86
Poland+48 800 088 004
Portugal+351 882 880 091
Slovakia+421 800 601 520
Slovenia+386 80 488 883

 

Who can I contact if I have a question regarding this insurance?

Qover is the intermediary who will be there to help you throughout the lifetime of your insurance policy and answer any questions you might have about this insurance.

You can send them an email at [email protected]

Or call them by phone:

CountryNumber
Belgium+32 2 588 25 50
France+33 9 71 07 28 38
The Netherlands+31 20 206 1925
Germany+49 800 0004224
Spain+34 900 838 023
Italy+39 800 694 371
Ireland+353 1800 852 338
Finland+358 800 552087
Estonia+372 8002 013
Greece+30 800 848 1566
Latvia+371 80 205 190
Lithuania+370 800 00 485
Luxembourg+32 2 588 25 50
Malta+44 800 088 57 86
Poland+48 800 088 004
Portugal+351 882 880 091
Slovakia+421 800 601 520
Slovenia+386 80 488 883

Help Center | 7 Days A Week

Get in touch via phone, email, or chat –
whatever suits you best.

แอดไอดีไลน์: @Rewire

+498000000475

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