How Can We Help You?

Choose a category to find the help you need.
Getting Started
Getting Started
Depositing Money
Depositing Money
Sending Money
Sending Money
Receiving the money
Receiving the money
SSS Insurance Payments
SSS Insurance Payments
Online Banking
Online Banking
Rewire Mastercard
Rewire Mastercard
Referral & Rewards
Referral & Rewards
General
General
How do I sign up to Rewire?

You can sign up with a few simple steps by entering your full name, phone number, and email.

Choose a secure password and verify your phone number with an SMS code & you’re all set!

In order to sign up click here or download the app for IOS/Android here.

For a video guide click here  for a web guide click here

How to receive a Free IBAN account?

Opening an account with Rewire will give you a free IBAN and also allow you to make free online and offline transactions with a Rewire MasterCard.

On the Account tab, click on Complete My Account

Next, you have to upload your ID for verification purposes. It can be a Passport, Driver's License or Identity Card.

1. Upload the document or take a photo of it.

2. Take a selfie

3. Fill in your address and personal information.

And you're done! Your IBAN will be ready for up to 2 business days.

For a web guide click here. For a video guide click here.

What documents do I need to open a Rewire account?

In order to set up your Rewire account for the first time, you'll have to
          upload one of the following document: 

  • Passport (International)
  • Citizenship or Residence Card (EU issued) 
  • ID (EU Used)
  • Driver's License

For a video guide click here.

Who can support me once I have any questions?

If you require further assistance with opening your account, you can contact our support team.

Email: [email protected]
Phone: +31800-022-0041
Whatsapp/Viber: +49-1609-941-4871

You can reach us via phone, email, WhatsApp, Viber, or chat.

Check the contact details and the opening hours at the bottom of the page.

How do I download the Rewire app?

Click here to sign up. You can download the Rewire app via Apple Store or Google Play Store

Google play logo App Store logo

How can I load money to my balance?

You can deposit with the below options:

  • Instant Credit / Debit card 
  • Bank transfer
  • Transfer yourself to your Rewire account from another bank (SEPA transfer)
  • Alternatively, you can have your salary paid directly to your Rewire IBAN account for a guide click here

For a full step-by-step guide click here. For a video, guide click here.

How do I upload my documents and selfie?

In order to complete Rewire's registration, you need to upload your Identification documents, then take a selfie and then entering your address. You will need to do this process only once either at the time of sending money the first time, opening your IBAN account, or ordering your MasterCard.

You'll have to upload one of the following documents:

  • Passport (International)
  • Citizenship or Residence Card (EU issued) 
  • ID (EU Used)
  • Driving License

Then take a selfie and make sure your face is inside the white circle, then confirm the readability of the image. Lastly enter your address, starting with the street name and the system will automatically find your street then you can continue to complete it and add your date of birth.

For a video guide click here.

How long does it take to deposit money to the Rewire Account

The time taken to deposit money to your Rewire account depends on the mode of transfer as below:

  • Credit/debit card - Immediately
  • Instant bank transfer - Immediately
  • Transferring from your Bank account to Rewire's account - 2-3 business days

For a full guide on depositing money to your account click here. For a video guide click here.

 

How can I deposit my salary into Rewire account?

Once you complete & receive your IBAN account with Rewire you can provide it to your employer for them to transfer your salary into the Rewire IBAN according to limits of money that can be transferred based on the regulatory process.

Important note: be sure to transfer to the ‘loading from EU’ IBAN account to avoid extra charges by your bank.

For more information on how to set up your IBAN account or check your IBAN details click here

click here for a video guide on transferring to your IBAN.

How can I load money to my balance?

You can add funds with various options:

  • Instant Credit/Debit Card transfer 
  • Bank Transfer 
  • Transfer from your Bank (SEPA transfer) 
  • Alternatively, you can have your employer transfer money to your account or local EU friends.

Here is a full web guide to load funds to your Rewire account. Here is a video guide. 

What does the reference mean?

It is an individual client reference, so we can credit your money to your respective Rewire account.

What happens if I forgot to place the reference while making the deposit?

Rest assured that it will be credited to your account. Although crediting the funds in your account might take a while, the reference is a very important part of transferring money to your account. Every Rewire client has their own reference number. Please make sure to put the reference.

How long does it take for my money to be credited to my account if I forgot to place the reference?

If this happens, kindly contact our Support immediately on WhatsApp: +49 1609 941 4871. We will try our best to locate and credit your funds ASAP within 1-2 business days.

How to transfer money to my Rewire IBAN account?

Once you complete & receive your IBAN account with Rewire you can deposit money into the Rewire IBAN according to limits of money that can be transferred based on the regulatory process.

Important note: be sure to transfer to the ‘loading from EU’ IBAN account to avoid extra charges by your bank.

For more information on how to set up your IBAN account or check your IBAN details here for a web guide

click here for a video guide on transferring to your IBAN.

How can I place an order?

In able to place an order you need to select SEND MONEY  Tab

  1. enter the amount
  2. add beneficiary details (Bank details), and confirm whether all details mentioned & amount is correct. 
  3. once you have appropriate balance, your order will be processed the same day

For a video guide click here for a web guide click here

How long does it take for the money to arrive?

The time to transfer money to your Rewire account depends on the mode of transfer as below:

  • Transfer to a bank account - between 10 minutes up to 2 business days
  • Transfer to a Cash Pick up - Immediately
  • Transfer to Palawan Cash Pick-Up - Up to 1 business day
  • Transfer to Gcash & Coins.ph - up to 1 business day
  • Transfer to Paga Mobile Wallet - up to 1 business day

*Due to unforeseen circumstances, your transfer could be delayed by a few business days. These circumstances include transfers made on weekends, regulations of the country, public holidays, any change in ID requirements, compliance, time-zone differences, or any other government requirements.

How come you have low fees for money transfers?

Rewire was founded for immigrants.

During this time we created strong commitments with our partners worldwide enabling us to give you quick service with low fees.

Why should I send money with Rewire?

We have a strong professional support team that works for you 7 days a week in your language, you can call us, write us via email, Viber, WhatsApp, ‘SMS’ etc.
We are providing the best international rates with lower fees and faster transfers.

What are Rewire's fees?

Rewire has a flat fee of 1% based on your amount of transfer. This fee is only charged when you send money home.
There are no hidden charges otherwise.
Don't forget you have a discount on your first order. Sign up here

What is Rewire local transfers?

You can make a local transfer from your Rewire account to any bank in Europe, it's fast and free.

For a full video guide click here.

How much does local online transfers cost?

It doesn't cost at all, it's free! Just make sure if you're sending money within EU to another friend with Rewire be sure to transfer to the ‘loading from EU’ IBAN to avoid extra charges by your bank that could incur if sent to your UK account.

Adding the reference number will allow Rewire’s team to quickly add the funds to your account so you can use the money as soon as possible!

Can I locally send money to non-Rewire customers?

Your friends don’t have to have a Rewire account in order to get your money. The transfer is made straight to their bank account, you simply need to know their full name and IBAN number.

For a full video guide click here.

How long does it take for local transfers to arrive?

It will be completed within 1-3 business days (depending on the receiver’s bank).

Who can I locally send money to?

You can locally send money to your friends and family who have a European bank account anywhere in Europe, it’s fast and free.

How to send to Gcash and Coins.ph (mobile wallet) in the Philippines?

In order to send money to mobile wallet, you need to select “SEND MONEY” Tab in the app

  1. Enter the amount
  2. Add beneficiary details (Bank details), and confirm whether all details mentioned & amount is correct.
  3. Choose “Receiving Method” as “Mobile Wallet”
  4. Choose the type of mobile wallet between Gcash and Coins.ph, then enter the account number and click "Add."
  5. Then choose payment method  - Instant bank transfer, Instant credit/debit card transfer or send money to your Rewire account. 

Once you have appropriate balance, your order will be processed the same day

For a guide click here

 

How to send to Cash Pick-up in the Philippines?

You can send to a choice of cash pick-up outlets, either Mlhullier, Cebuana or Palawan.

  • To place an order you need to select the “SEND MONEY” tab,
  • Enter the amount, choose the 'Cash Pick-Up" receiving option.
  • Add beneficiary details and choose which Cash-pick-up and the address of the location.
  • Lastly, confirm whether all details mentioned & the amount are correct.


You can deposit money on various options: *Instant Bank transfer *Instant Credit/Debit Card transfer *Bank transfer Once you have the appropriate balance, your order will be processed the same day. Once the money reaches your beneficiary, we will send you a confirmation and the relevant claiming information by SMS and it will also be shown on your Rewire Home and History tab.

For a full guide click here

How do I pay with Postepay from Italy?
  1. Make sure you have a registered/active Poste.it online banking account.
  2. Download the PostePay app and make sure to turn on push notifications of the PostePay app
  3. When you open a Rewire order, at the same time make sure to check the phone for notifications from Postepay
  4. Click on your phone notification which says “Pagamento E-COMMERCE” (Payment to E-Commerce).
  5. Once that pop-up notification is clicked, it will open the Postepay app on the page where they will click “Autorizza” (Authorize) then exit the Postepay app.
  6. Now when you go to load from your Postepay card a pop up will appear, click “Ho Autorizzato in App! Continua” (I have authorized in the app, continue).

For a step-by-step guide click here.

Questions about Sending Money to Nigeria

How can I send money to Nigeria?

Sending money to Nigeria is easy and can be done in one of two ways: bank transfer and cash pickup.

  • Bank transfer: You can send USD to domiciliary accounts in GTBank, Fidelity UBA, and Access Bank in Nigeria (more banks to follow). Or, you can send money to any FCMB account, and a USD account will automatically be created.
  • Cash pickup: You can send USD for cash pickup *arrives within 30-minutes* See all the available GTBank and Fidelity pickup points across Nigeria. 

Note that NGN cannot be processed due to new CBN regulations.

I added money to my Rewire account. Can I get it back?

Yes. Contact customer support on WhatsApp at +49 1609 941 4871 so that they can credit your account. 

Does the recipient’s account have to be in USD?

Domiciliary accounts: If you send money to a GTBank, Fidelity, UBA, or Access Bank accounts you must make sure that the recipient’s account is allowed to accept USD.

Automatic USD accounts: If you send money to an FCMB account, a USD account will automatically be created. The next time you send money to that account, the funds will automatically be directed to the receiver’s USD account.

What are the transfer limits?

You can send up to €2,500 in one transaction.

What are the fees?

€0.99 flat fee

How to open a Domiciliary Account?

To open a domiciliary account and receive USD international money transfers in Nigeria, you will need the following:

  1. Filled and signed a Domiciliary Account registration form
  2. A copy of an identification document (driver's license, international passport, national ID card, or any other official document that is acceptable by the bank).
  3. A passport photo
  4. Two (2) completed reference forms
  5. A utility bill, under the account holder’s name,  issued within the last 3 months

For more information please visit the GTBank website or the Fidelity website.

How can I send cash to Nigeria?

If you want to send cash to Nigeria follow these steps:

  • Click the “Send Money” tab
  • Enter the amount of money you wish to send 
  • Add the receiver's details: first name, last name, city (of the receiver), phone number (of the receiver)
  • Choose the receiving method: cash pickup
  • The receiver needs to say that it's being sent through “THUNES” which is our partner provider and show the order number.

That’s it. The money should arrive within 30 minutes. 

 

Here are all of the cash pickup spots that GTBank or Fidelity offer across Nigeria.

For a full guide on sending to cash pick-up click here.

How long will it take to process my transfer to Nigeria?

Cash pick-ups are mostly available within 30 minutes.

Bank transfers take up to 1 business day.

 

Will my recipient be notified when the cash is available for pick-up?

Once the cash is available for collection, your recipient will get an update via SMS.

 

What will my recipient need to provide in order to pick-up cash in Nigeria?

In order to receive the cash you sent, your receiver will need:

  • A valid ID 
  • BVN (bank verification number)
  • The reference number he or she received via SMS

To find the best cash pickup location for your receiver, see all of the cash pickup spots that GTBank or Fidelity offers across Nigeria.

How to change my beneficiary's details?

If you need to change your beneficiary's details please contact our support team as soon as possible.

Email: [email protected]
Phone: +31800-022-0041
Whatsapp/Viber: +49-1609-941-4871

You can reach us via phone, email, WhatsApp, Viber, or chat.

Check the contact details and the opening hours at the bottom of the page.

How long does it take before my family gets the money?

It can take between 10 mins to 2 Business days depending on the receiving country banks.

Where can I find my history of transactions?

You need to sign in your Rewire account, open the "History" tab where you will find all the details of your Rewire transactions.

How do my beneficiaries get my money?

It depends on the mode of transfer you choose.  They can receive it by bank transfer, cash pick-up (the Philippines and Nigeria only), or mobile wallet option (Philippines and China). You will get an email and SMS when the money has arrived at its destination. Additionally, it will appear in the order history tab, it will say "order complete."

For Mobile Wallet, the beneficiary will get an SMS/notification on their phone that the money has arrived.

For more information see our web guide here.

For assistance on how to choose the best way to transfer your money, you can contact our support team at Rewire.

 

How will I know when the money has arrived?

You will receive Email & SMS once money has been credited to your beneficiary account.

Can I receive money from my home country to my account here?

Rewire is an online banking platform for migrants living in Europe, so we create services to support them while living in Europe including sending money home to their families and friends. We don't act as a regular international money transfer so for now it only operates from Europe to your home countries.

What is Philippine SSS?

SSS is a social insurance program for employees in and from the Philippines, available to workers in private sectors and Overseas Filipino Workers (OFWs) abroad. Services include protection, retirement and health benefits for all OFWs abroad who pay SSS contributions. 

Why should I pay SSS?

SSS guarantees benefits to Overseas Filipino Workers (OFWs) in case of sickness, disability, maternity leave, unemployment, retirement, and more. This helps you to secure your future and avoid financial surprises. You can find an overview of SSS benefits here

Can I pay my SSS contributions online?

Yes! You can pay your contributions online via your Rewire App - just a click away and comfortably from your own home. No queues, no opening and closing hours, no need to send money home first. Click here to learn how to pay SSS using Rewire. If you don’t have a Rewire account yet, you can sign up for free here

How do I pay SSS in the Rewire app?

Paying SSS in the Rewire app is very easy.
1. Get your SSS number ready. If you don’t have an SSS number yet or your number is outdated, please contact your SSS office.
2. Open the Rewire app. From the Home tab, click on the 3 dots in the top right corner to open the side menu. Click on ‘SSS’ and follow the instructions. If you don’t have a Rewire account, sign up here for a free account. For a guide on loading money to your Rewire account, click here.
3. Your payment to SSS will be processed within one hour. You’ll be notified once the payment is approved.

For more information, check out the step by step guide or the video guide to paying SSS.

Why do I get an error after I enter my SSS number in the Rewire app?

It could be that the payment reference number (PRN) that belongs to your SSS membership is not updated. Kindly contact the EU Foreign SSS representatives via the contact details on this page to check for problems with your SSS number.

 

How long does it take for the SSS payment to be processed?

It usually takes up to 1 hour to process. You will be notified once the payment is approved.

How much does it cost to make an SSS payment?

It’s completely free of any charges.

Is paying SSS with Rewire safe? Who is Ventaja?

Paying your SSS contributions with Rewire is completely safe and secure. We have partnered with Ventaja, the Philippine government’s largest collection partner overseas, to make sure your payments are processed quickly and safely.

How can I track my purchases?

You can find all the details about your purchases, credits & transfers on your History Tab in your Rewire account.

Where can I find my IBAN account number?

After all your documents are accepted, you will receive an IBAN, which will be sent to you through email & you can find it on the "My Account" tab when you are logged in to your Rewire account.

How to receive a Free IBAN account?

Opening an account with Rewire will give you a free IBAN and also allow you to make free online and offline transactions with a Rewire MasterCard.

On the Account tab, click on Complete My Account

Next, you have to upload your ID for verification purposes. It can be a Passport, Driver's License or Identity Card.

1. Upload the document or take a photo of it.

2. Take a selfie

3. Fill in your address and personal information.

And you're done! Your IBAN will be ready for up to 2 business days.

For a web guide click here for video guide click here.

What is the bank account details for my Rewire account?

When you are sending money to yourself or your friends/employer are sending you money you can find the details below.

Account Name: your name
IBAN: your IBAN number
Bank name: PAYRNET LIMITED
BIC: PAYRGB21
Address: WeWork Waterhouse Square Unit 3 138 Holborn
SWIFT: PAYRGB21XXX

Why are there two IBANs appearing in my Rewire Account?

Don't be confused, the EU IBAN is recommended sending funds to your Rewire account if you are located in the EU.  The GB IBAN if you are located in the UK.

How to Get a Free MasterCard?

You need to select the Get your free Mastercard button on your home screen in Rewire.

Your free MasterCard will be sent to you once all your documents have been approved & IBAN has been generated.

 It will be sent to you on your residence address mentioned as part of your registration.

To see our web guide click here. To watch our video guide click here

 

Does the Rewire MasterCard have any charges?

There are no charges for any debits with Rewire Mastercard. 

Please check our policy regarding the withdrawal of money.

How do I activate the Rewire MasterCard?

To activate the Rewire Mastercard you need to have already ordered your card and had your IBAN approved. You can then already activate your online card so you can start making online purchases while you wait for your physical card to arrive. 

Go to "My Account" tab underneath the picture of the card click "Activate Card", all the details will appear now. You just need to load money to your Rewire Account/Credit card since your card is prepaid/debit. In the future, if you wish to see your card details click "View Card Details."

For more information see our web guide here or check out our video guide here from 1:36

Where Can I Find My Rewire Card PIN?

Log in then go to the "My Account" tab underneath the picture of the card click "View Card Pincode" then enter your password for identification purposes.

For more information see our web guide here or check out our video guide here from 2.16.

What are the charges for ATM withdrawals?

There can be charges if you withdraw money from an ATM machine according to their policy.

Where can I use the MasterCard?

This is an International Mastercard, it should work at all locations where Mastercard is accepted.

How long does it take for the MasterCard to arrive?

It takes between 2-4 weeks to receive your MasterCard once your documents are accepted & IBAN is generated.

Please make sure to refill the correct address and zip code. 

To see our web guide click here. To watch our video guide click here

What is an Online Rewire Card?

With Rewire online MasterCard you can start making online purchases and payments instantly from day 1, without waiting for delivery. After you order your Rewire MasterCard from the app you can instantly activate and use it, until your physical card will arrive.

For a full step-by-step guide on how to activate your Online card and use it click here.

How do I get an online Rewire card?

First, you need to order a card, then activate it once that is complete you can click "View Card", all the details will appear now. You just need to load money to your Rewire Account/Credit card since your card is prepaid/debit.

For a full step-by-step guide click here. For a video guide click here.

Is the Online Rewire card safe?

Yes, it's 100% safe. All Rewire Mastercards are guarded against any fraud with secure encryption technology and Zero Liability protection. Rewire's card was chosen as one of the best prepaid cards of 2020: https://fintechzoom.com/best-prepaid-debit-cards-2020

How can I load money to my Rewire MasterCard?

You can deposit money with various options:

1)Instant Credit/Debit Card transfer
2) Bank Transfer with Sofort via Klarna
3) Transferring money to your Rewire account with SEPA
Alternatively, you can have your salary paid directly to your Rewire IBAN account for a guide click here
For a full step-by-step guide on all the methods click here. For a video, guide click here.

Is Rewire's MasterCard safe?

Yes, it's 100% safe. All Rewire Mastercards are guarded against any fraud with secure encryption technology and Zero Liability protection. Rewire's card was chosen as one of the best prepaid cards of 2020: https://fintechzoom.com/best-prepaid-debit-cards-2020

What can I do if I lose my Rewire MasterCard?

If you have lost your Rewire MasterCard, you need to contact Rewire support to block your MasterCard.

Email: [email protected]
Phone: +31800-022-0041
Whatsapp/Viber: +49-1609-941-4871

You can reach us via phone, email, WhatsApp, Viber, or chat.

Check the contact details and the opening hours at the bottom of the page.

How do I invite my friends to Rewire?

To invite your friends to Rewire, you need to log-in to your account and select the Share Rewire” button where you will find options to share via Whatsapp, Email, Facebook & Viber.

Once your friend has signed in & activates his account with a minimum transfer for €90, you will receive a Bonus of €40 into your Rewire balance, and your friend will get 3 free transfers! For a limited time only, you can win €1,000 in our Referral Raffle! Receive a raffle ticket for every new friend that uses Rewire for the first time. The more friends you invite, the higher your chances are of winning €1,000! Learn more here.

Read terms and conditions.

For a web guide click here, for a video guide click here 

What are the benefits of sharing Rewire with friends?

Once your friend has signed in & activates his account with a minimum transfer of €90, you will receive a Bonus of €40 into your Rewire balance and your friend will get 3 FREE TRANSERS! For a limited time only, you can win €1,000 in our Referral Raffle! Receive a raffle ticket for every new friend that uses Rewire for the first time. The more friends you invite, the higher your chances are of winning €1,000! Learn more here.
Read terms and conditions.

For a web guide click here, for a video guide click here 

Do you have an ambassadors program?

Yes, we do have ambassadors & marketing partners program, to register yourself please send an email to [email protected]

I have a coupon code. How to add a coupon code?

To add your coupon code, you need to sign in to your Rewire account, press Send Money & you will find Add Coupon at the bottom of the page.

For a step-by-step guide of how to add a coupon code to your account click here

Where are you located?

Our offices in Europe are located in the Netherlands.

Nieuwezijds Voorburgwal 162 Amsterdam
North Holland 1012
Netherlands
Tel: +31 800 022 0041
Is it safe to use Rewire?

Rewire works with institutions that have acquired all financial licenses necessary to operate in Europe and the United Kingdom. All our activities are recorded and monitored by financial institutions in the EU and the UK.

How can I contact Rewire?

You are more than welcome to contact us 7 days a week on Email at [email protected]

Also available on all digitals channel chats like Facebook messenger

Whatsapp  or Viber +49-1609-941-4871

Call us on the below number:

Europe Wide Toll Free:+3108000220041

Why do I need to provide proof of my identity?

In order to secure all your data privacy & personal information Rewire follows International rules & regulations, it is a necessity to obtain Identity for each user to utilize all the benefits of our services.

I forgot my password, how do I retrieve it?

It's no problem. Go to the app, then you need to click "forgot" under the password section in the login page. You will need to enter your phone number, a code will be sent via SMS. You will then need to insert that code and after that, you will be able to change your password.

How can I change my phone number or address?

In order to change your phone number or address, you can contact our support team.

Email: [email protected]
Phone: +31800-022-0041
Whatsapp/Viber: +49-1609-941-4871
You can reach us via phone, email, WhatsApp, Viber, or messenger chat.

Check the contact details and the opening hours at the bottom of the page.

How can I close my account?

In order to close your account you can contact our support team.

Email: [email protected]
Phone: +31800-022-0041
Whatsapp/Viber: +49-1609-941-4871
You can reach us via phone, email, WhatsApp, Viber, or messenger chat.

Check the contact details and the opening hours at the bottom of the page.

How can I increase my limit?

To increase your limit you can contact our support team for special permission you will have to provide proof of salary in some cases.

Email: [email protected]
Phone: +31800-022-0041
Whatsapp/Viber: +49-1609-941-4871

You can reach us via phone, email, WhatsApp, Viber, or chat.

Check the contact details and the opening hours at the bottom of the page.

Which types of transactions are not allowed with my Rewire account?

Because of (international) regulations and our internal risk policies, you are not allowed to use your Rewire account for transactions that:

  • Are illegal under applicable law
  • Are based on funds obtained by illegal activity, or intended to fund illegal activity
  • Are intended to avoid taxes or other legal duties
  • Are intended to avoid seizure of funds by law enforcement authorities
  • Violate an order of any court of law
  • Are connected to the sale and/or supply of drugs, adult material, gambling, cryptocurrency, foreign exchange, counterfeit products, or any other illegal activities such as pyramid and ponzi schemes.

Rewire has the right to suspend your account in case of suspicious or fraudulent behavior. The full list can be found in our general terms and conditions

Help Center | 7 Days A Week

Get in touch via phone, email, or chat –
whatever suits you best.

We're available

Sunday – Saturday

7AM – 6PM (All times CET)