How Can We Help You?

Choose a category to find the help you need.
Getting Started
Getting Started
Sending Money
Sending Money
Receiving the money
Receiving the money
SSS Insurance Payments
SSS Insurance Payments
Online Banking
Online Banking
Rewire Mastercard
Rewire Mastercard
Referral & Rewards
Referral & Rewards
General
General
How do I sign up to Rewire?

You can sign up with a few simple steps by entering your full name, phone number, and email.

Choose a secure password and verify your phone number with an SMS code & you’re all set!

In order to sign up click here or download the app for IOS/Android here.

For a video guide click here  for a web guide click here

How to receive a Free IBAN account?

Opening an account with Rewire will give you a free IBAN and also allow you to make free online and offline transactions with a Rewire MasterCard.

On the Account tab, click on Complete My Account

Next, you have to upload your ID for verification purposes. It can be a Passport, Driver's License or Identity Card.

1. Upload the document or take a photo of it.

2. Take a selfie

3. Fill in your address and personal information.

And you're done! Your IBAN will be ready for up to 2 business days.

For a web guide click here. For a video guide click here.

What documents do I need to open a Rewire account?

In order to set up your Rewire account for the first time, you'll have to
          upload one of the following document: 

  • Passport (International)
  • Citizenship or Residence Card (EU issued) 
  • ID (EU Used, excluding driving license)

For a video guide click here.

How can I place an order?

In able to place an order you need to select SEND MONEY  Tab

  1. enter the amount
  2. add beneficiary details (Bank details), and confirm whether all details mentioned & amount is correct. 
  3. once you have appropriate balance, your order will be processed the same day

For a video guide click here for a web guide click here

Who can support me once I have any questions?

If you require further assistance with opening your account, you can contact our support team.

Email: [email protected]
Phone: +31800-022-0041
Whatsapp: +49-1609-941-4871

You can reach us via phone, email, WhatsApp, Viber, or chat.

Check the contact details and the opening hours at the bottom of the page.

How do I download the Rewire app?

You can download the Rewire app via Apple Store or Google Play Store

Google play logo App Store logo

How can I add funds to my Rewire account?

You can deposit money with various options:

  • Instant Credit/Debit Card transfer 
  • Bank Transfer 
  • Immediate Bank transfer
  • Alternatively, you can have your salary paid directly to your Rewire IBAN account for a guide click here

Here is a full guide to loading funds to your Rewire account. Here is a video guide.

How do I upload my documents and selfie?

In order to complete Rewire's registration, you need to upload your Identification documents, then take a selfie and then entering your address. You will need to do this process only once either at the time of sending money the first time, opening your IBAN account, or ordering your MasterCard.

You'll have to upload one of the following documents:

  • Passport (International)
  • Citizenship or Residence Card (EU issued) 
  • ID (EU Used, excluding driving license)

Then take a selfie and make sure your face is inside the white circle, then confirm the readability of the image. Lastly enter your address, starting with the street name and the system will automatically find your street then you can continue to complete it and add your date of birth.

For a video guide click here.

How can I load money to my balance?

You can deposit money with various options:

  • Instant Credit/Debit Card transfer 
  • Bank Transfer 
  • Immediate Bank transfer
  • Alternatively, you can have your employer transfer money to your account or local EU friends.

Here is a full web guide to load funds to your Rewire account. Here is a video guide. 

How can I place an order?

To place an order you need to select the SEND MONEY  tab, enter the amount, add beneficiary details (Bank details), and confirm whether all details mentioned & amount are correct.

You can deposit money on various options:

  • Instant Bank transfer
  • Instant Credit/Debit Card transfer
  • Bank transfer
  • Sofort

Once you have appropriate balance, your order will be processed the same day

For a video guide click here for a web guide click here

How long does it take to deposit money to the Rewire Account

The time taken to deposit money to your Rewire account depends on the mode of transfer as below:

  • Credit/debit card - Immediately
  • Instant bank transfer - Immediately
  • Transferring from your Bank account to Rewire's account - 2-3 business days

For a full guide on depositing money to your account click here. For a video guide click here.

 

How long does it take for the money to arrive?

The time to transfer money to your Rewire account depends on the mode of transfer as below:

  • Transfer to a bank account - between 10 minutes up to 2 business days
  • Transfer to a Cash Pick up - Immediately
  • Transfer to Palawan Cash Pick-Up - Up to 1 business day
  • Transfer to Gcash & Coins.ph - immediately
  • Transfer to Paga Mobile Wallet - immediately

*Due to unforeseen circumstances, your transfer could be delayed by a few business days. These circumstances include transfers made on weekends, regulations of the country, public holidays, any change in ID requirements, compliance, time-zone differences, or any other government requirements.

How come you have low fees for money transfers?

Rewire was founded for immigrants.

During this time we created strong commitments with our partners worldwide enabling us to give you quick service with low fees.

Why should I send money with Rewire?

We have a strong professional support team that works for you 7 days a week in your language, you can call us, write us via email, Viber, WhatsApp, ‘SMS’ etc.
We are providing the best international rates with lower fees and faster transfers.

What are Rewire's fees?

Rewire has a flat fee of 1% based on your amount of transfer. This fee is only charged when you send money home.
There are no hidden charges otherwise.
Don't forget you have a discount on your first order. Sign up here

What is Rewire local transfers?

You can make a local transfer from your Rewire account to any bank in Europe, it's fast and free.

For a full video guide click here.

How much does local online transfers cost?

It doesn't cost at all, it's free!

Can I locally send money to non-Rewire customers?

Your friends don’t have to have a Rewire account in order to get your money. The transfer is made straight to their bank account, you simply need to know their full name and IBAN number.

For a full video guide click here.

How long does it take for local transfers to arrive?

It will be completed within 1-3 business days (depending on the receiver’s bank).

Who can I locally send money to?

You can locally send money to your friends and family who have a European bank account anywhere in Europe, it’s fast and free.

How to send to Gcash and Coins.ph (mobile wallet) in the Philippines?

In order to send money to mobile wallet, you need to select “SEND MONEY” Tab in the app

  1. Enter the amount
  2. Add beneficiary details (Bank details), and confirm whether all details mentioned & amount is correct.
  3. Choose “Receiving Method” as “Mobile Wallet”
  4. Choose the type of mobile wallet between Gcash and Coins.ph, then enter the account number and click "Add."
  5. Then choose payment method  - Instant bank transfer, Instant credit/debit card transfer or send money to your Rewire account. 

Once you have appropriate balance, your order will be processed the same day

For a guide click here

 

How to send to Cash Pick-up in the Philippines?

In order to send money to a mobile wallet, you need to select the “SEND MONEY” Tab in the app

  1. Enter the amount
  2. Add beneficiary details (Bank details), and confirm whether all details mentioned & amount is correct.
  3. Choose “Receiving Method” as “Cash Pick-up"
  4. Choose the Pick Up from the drop-down menu, and then enter the full address of the pick-up outlet.
  5. Ensure the details given are correct to prevent delay of transfers.
  6. Then choose payment method  - Instant bank transfer, Instant credit/debit card transfer or send money to your Rewire account. 

Once you have the appropriate balance, your order will be processed the same day

For a guide click here

 

How do I pay with Postepay from Italy?
  1. Make sure you have a registered/active Poste.it online banking account.
  2. Download the PostePay app and make sure to turn on push notifications of the PostePay app
  3. When you open a Rewire order, at the same time make sure to check the phone for notifications from Postepay
  4. Click on your phone notification which says “Pagamento E-COMMERCE” (Payment to E-Commerce).
  5. Once that pop-up notification is clicked, it will open the Postepay app on the page where they will click “Autorizza” (Authorize) then exit the Postepay app.
  6. Now when you go to load from your Postepay card a pop up will appear, click “Ho Autorizzato in App! Continua” (I have authorized in the app, continue).

For a step-by-step guide click here.

Questions about Sending Money to Nigeria

How can I send money to Nigeria?
Due to new CBN regulations, as of January 8th, 2021 NGN transfers to Nigeria cannot be processed.
Note that a new USD option is currently in the works so stay tuned for more updates.

Will the money I tried sending to Nigeria arrive?
If your order request was approved, then yes - your money will arrive in Nigeria.
If you have a specific concern, contact customer support on WhatsApp at +49 1609 941 4871

I added money to my Rewire account and now I cannot send it. What can I do?
Your money will be refunded. Contact customer support on WhatsApp at +49 1609 941 4871 so that they can credit your account.
Or, you can use the money in your Rewire account for local money transfers in the EU and make payments with your Rewire debit Mastercard.

What can I do with my Rewire account if I cannot send money to Nigeria?
You can use Rewire’s online banking options - local transfer in the EU, debit Mastercard and so on.
Note that Rewire is now working on a USD payment solution, so stay tuned for upcoming updates.

How long does it take before my family gets the money?

It can take between 10 mins to 2 Business days depending on the receiving country banks.

Where can I find my history of transactions?

You need to sign in your Rewire account, open the "History" tab where you will find all the details of your Rewire transactions.

How do my beneficiaries get my money?

It depends on the mode of transfer you choose.  They can receive it by bank transfer or cash pick-up (the Philippines only). You will get an email and SMS when the money has arrived at its destination. Additionally, it will appear in the order history tab, it will say "order complete."

For more information see our web guide here.

For assistance on how to choose the best way to transfer your money, you can contact our support team at Rewire.

 

How will I know when the money has arrived?

You will receive Email & SMS once money has been credited to your beneficiary account.

What is Philippine SSS?

SSS is a social insurance program for employees in and from the Philippines, available to workers in private sectors and Overseas Filipino Workers (OFWs) abroad. Services include protection, retirement and health benefits for all OFWs abroad who pay SSS contributions. 

Why should I pay SSS?

SSS guarantees benefits to Overseas Filipino Workers (OFWs) in case of sickness, disability, maternity leave, unemployment, retirement, and more. This helps you to secure your future and avoid financial surprises. You can find an overview of SSS benefits here

Can I pay my SSS contributions online?

Yes! You can pay your contributions online via your Rewire App - just a click away and comfortably from your own home. No queues, no opening and closing hours, no need to send money home first. Click here to learn how to pay SSS using Rewire. If you don’t have a Rewire account yet, you can sign up for free here

How do I pay SSS in the Rewire app?

Paying SSS in the Rewire app is very easy.
1. Get your SSS number ready. If you don’t have an SSS number yet or your number is outdated, please contact your SSS office.
2. Open the Rewire app. From the Home tab, click on the 3 dots in the top right corner to open the side menu. Click on ‘SSS’ and follow the instructions. If you don’t have a Rewire account, sign up here for a free account. For a guide on loading money to your Rewire account, click here.
3. Your payment to SSS will be processed within one hour. You’ll be notified once the payment is approved.

For more information, check out the step by step guide or the video guide to paying SSS.

Why do I get an error after I enter my SSS number in the Rewire app?

It could be that the payment reference number (PRN) that belongs to your SSS membership is not updated. Kindly contact the EU Foreign SSS representatives via the contact details on this page to check for problems with your SSS number.

 

How long does it take for the SSS payment to be processed?

It usually takes up to 1 hour to process. You will be notified once the payment is approved.

How much does it cost to make an SSS payment?

It’s completely free of any charges.

Is paying SSS with Rewire safe? Who is Ventaja?

Paying your SSS contributions with Rewire is completely safe and secure. We have partnered with Ventaja, the Philippine government’s largest collection partner overseas, to make sure your payments are processed quickly and safely.

How can I deposit my salary into Rewire account?

Once you complete & receive your IBAN account with Rewire you can provide it to your employer for them to transfer your salary into the Rewire IBAN according to limits of money that can be transferred based on the regulatory process.

For more information on how to set up your IBAN account or check your IBAN details click here.

How can I track my purchases?

You can find all the details about your purchases, credits & transfers on your History Tab in your Rewire account.

How can I load money to my balance?

You can deposit with the below options:

  • Instant Credit / Debit card 
  • Immediate Bank transfer
  • Bank Transfer
  • Alternatively, you can have your salary paid directly to your Rewire IBAN account for a guide click here

For a full step-by-step guide click here. For a video guide click here.

Where can I find my IBAN account number?

After all your documents are accepted, you will receive an IBAN, which will be sent to you through email & you can find it on the "My Account" tab when you are logged in to your Rewire account.

How to receive a Free IBAN account?

Opening an account with Rewire will give you a free IBAN and also allow you to make free online and offline transactions with a Rewire MasterCard.

On the Account tab, click on Complete My Account

Next, you have to upload your ID for verification purposes. It can be a Passport, Driver's License or Identity Card.

1. Upload the document or take a photo of it.

2. Take a selfie

3. Fill in your address and personal information.

And you're done! Your IBAN will be ready for up to 2 business days.

For a web guide click here for video guide click here.

How do I pay with Postepay from Italy?
  1. Make sure you have a registered/active Poste.it online banking account.
  2. Download the PostePay app and make sure to turn on push notifications of the PostePay app
  3. When you open a Rewire order, at the same time make sure to check the phone for notifications from Postepay
  4. Click on your phone notification which says “Pagamento E-COMMERCE” (Payment to E-Commerce).
  5. Once that pop up notification is clicked, it will open the Postepay app on the page where they will click “Autorizza” (Authorize) then exit the Postepay app.
  6. Now when you go to load from your Postepay card a pop up will appear, click “Ho Autorizzato in App! Continua” (I have authorized in the app, continue).

For a step-by-step guide click here.

How to Get a Free MasterCard?

You need to select Get your free Mastercard button on your home screen in Rewire.

Your free MasterCard will be sent to you once all your documents have been approved & IBAN has been generated.

 It will be sent to you on your residence address mentioned as part of your registration.

To see our web guide click here. To watch our video guide click here

 

Does the Rewire MasterCard have any charges?

There are no charges for any debits with Rewire Mastercard. 

Please check our policy regarding the withdrawal of money.

How do I activate the Rewire MasterCard?

To activate the Rewire Mastercard you need to have already ordered your card and had your IBAN approved. You can then already activate your online card so you can start making online purchases while you wait for your physical card to arrive. 

Go to "My Account" tab underneath the picture of the card click "Activate Card", all the details will appear now. You just need to load money to your Rewire Account/Credit card since your card is prepaid/debit. In the future, if you wish to see your card details click "View Card Details."

For more information see our web guide here or check out our video guide here from 2:15

Where Can I Find My Rewire Card PIN?

Log in then go to the "My Account" tab underneath the picture of the card click "View Card Pincode" then enter your password for identification purposes.

For more information see our web guide here or check out our video guide here from 2.18.

What are the charges for ATM withdrawals?

There can be charges if you withdraw money from an ATM machine according to their policy.

Where can I use the MasterCard?

This is an International Mastercard, it should work at all locations where Mastercard is accepted.

How long does it take for the MasterCard to arrive?

It takes between 2-3 weeks to receive your Mastercard once your documents are accepted & IBAN is generated.

Please make sure to refill the correct address and zip code. 

To see our web guide click here. To watch our video guide click here

What is an Online Rewire Card?

With Rewire online MasterCard you can start making online purchases and payments instantly from day 1, without waiting for delivery. After you order your Rewire MasterCard from the app you can instantly activate and use it, until your physical card will arrive.

For a full step-by-step guide on how to activate your Online card and use it click here.

How do I get an online Rewire card?

First, you need to order a card, then activate it once that is complete you can click "View Card", all the details will appear now. You just need to load money to your Rewire Account/Credit card since your card is prepaid/debit.

For a full step-by-step guide click here. For a video guide click here.

Is the Online Rewire card safe?

Yes, it's 100% safe. All Rewire Mastercards are guarded against any fraud with secure encryption technology and Zero Liability protection.

How can I load money to my Rewire MasterCard?

You can deposit money with various options:

Instant Credit/Debit Card transfer
Bank Transfer
Immediate Bank transfer
Alternatively, you can have your salary paid directly to your Rewire IBAN account for a guide click here
For a full step-by-step guide click here. For a video guide click here.

How do I invite my friends to Rewire?

To invite your friends to Rewire, you need to log-in to your account and select the Share Rewire” button where you will find options to share via Whatsapp, Email, Facebook & Viber.

Once your friend has signed in & activates his account with a minimum transfer for €90, you will receive a Bonus of €20 into your Rewire balance. Read terms and conditions.

For a web guide click here. For a video guide click here.

What are the benefits of sharing Rewire with friends?

Once your friend has signed in & activates his account with a minimum transfer of €90, you will receive a Bonus of €20 into your Rewire balance.
Read terms and conditions.

For a video guide click here. For a web guide click here.

Do you have an ambassadors program?

Yes, we do have ambassadors & marketing partners program, to register yourself please send an email to [email protected]

I have a coupon code. How to add a coupon code?

To add your coupon code, you need to sign in to your Rewire account, press Send Money & you will find Add Coupon at the bottom of the page.

For a step-by-step guide of how to add a coupon code to your account click here

Where are you located?

Our offices in Europe are located in the Netherlands.

Nieuwezijds Voorburgwal 162 Amsterdam
North Holland 1012
Netherlands
Tel: +31 800 022 0041
Is it safe to use Rewire?

Rewire works with institutions that have acquired all financial licenses necessary to operate in Europe and the United Kingdom. All our activities are recorded and monitored by financial institutions in the EU and the UK.

How can I contact Rewire?

You are more than welcome to contact us 7 days a week on Email at [email protected]

Also available on all digitals channel chats like Facebook messenger

Whatsapp  or Viber +49-1609-941-4871

Call us on the below number:

Europe Wide Toll Free:+3108000220041

Why do I need to provide proof of my identity?

In order to secure all your data privacy & personal information Rewire follows International rules & regulations, it is a necessity to obtain Identity for each user to utilize all the benefits of our services.

I forgot my password, how do I retrieve it?

It's no problem. Go to the app, then you need to click "forgot" under the password section in the login page. You will need to enter your phone number, a code will be sent via SMS. You will then need to insert that code and after that, you will be able to change your password.

How to add a coupon?

To add your coupon code, you need to sign in to your Rewire account, press Send Money & you will find Add Coupon at the bottom of the page.

For a step-by-step guide of how to add a coupon code to your account click here

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whatever suits you best.

We're available

Sunday – Saturday

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